Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

Responsibilities:

• Provides highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems, as well as overseeing diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Checks out and approves operational quality of system equipment.
• Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Interprets customers’ needs and assists in and facilitates resolution regardless of whose job the responsibility falls under.
• This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking Installs and upgrades.
• This includes support of a wide range of complex and advanced company products according to technical documentation and company guidelines to ensure that customer’s equipment operates properly.
• Demonstrate equipment operation and specifications according to the Customer Acceptance Procedure (CAP).
• May facilitate training and mentoring of new Installation Representatives.
• May coordinate other expert company resources required to assist in performing installation or upgrade activities.
• Performs upgrade or system installation team leader duties as assigned.
• Advise customers in ordering spare parts or on service request such as emergency and contractual services to ensure customers can operate their VMS equipment according to technical and safety guidelines.
• Advise customers on where to find Customer Technical Bulletins and why they are important.
• Conduct Acceptance testing to ensure that all product specifications are met with highest quality and in a timely manner.
• Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions.
• Performs parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts per VMS written processes. .
• Provide feedback on products and documentation to improve installation processes.
• Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
• Train, mentor, and advise new and less experienced Installation Representatives in all aspects of the job.
• Provides feedback on performance of Installation Representatives to incumbents and management.
• Assist in the development of new installation techniques and the writing of installation documentation.
• Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for data tracking purposes.
• Use prescribed problem-resolution escalation procedures and request technical assistance, when necessary, in a timely manner.

Minimum Required Skills and Knowledge:

Knowledge of and sound professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment. This includes but is not limited to oscilloscopes, digital volt meters, and torque wrenches Knowledge of and sound professional technical experience with PC based systems Customer focused attitude Articulate and skilled in interpersonal communication Fluency in the local language and in English, both written and spoken

Other Desired Skills and Knowledge:

• Proficient computer usage and debugging skills.
• Comprehensive knowledge of networks and networking techniques
• Expert understanding of beam delivery and imaging systems Proficient with mechanical hydraulic and pneumatic troubleshooting.
• Diagnose and troubleshoot vacuum systems.

Experience Level with Business Tools:

Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, Visio, reporting databases, and SharePoint.

Associates Degree, Bachelor’s degree or equivalent 5 years of directly related or transferrable experience

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Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.