Category:

Technical

City:

Jackson

State:

Tennessee

Shift:

8 - Day (United States of America)

Job Description Summary:

Desktop, Mobile Device, and Peripheral Hardware Support; Primarily concerned with all aspects of computer use within a hospital to include consulting, instructing, and troubleshooting; in developing, implementing, and maintaining computer based hardware and Operating Systems software within the hospital; to implement and maintain a connection, if appropriate, with the main computer system and servers of the hospital. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Provides analysis related to the design, development, and implementation of hardware for products. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Employee will respond to telephone calls, email and personnel requests for technical support. Tracks and monitors the problem to insure a timely resolution. Employee is subject to call back and overtime as required by the hospital.

ESSENTIAL JOB FUNCTIONS:

• Prepares Computers to be installed in the user areas, installs Operating Systems, installs or assists the Systems Analysts in installing standard desktop software and applications.

• Troubleshoot user complaints/problems relating to the use of computer hardware and software.

• Establish and maintain, under the guidance of the Manager of Information Systems, appropriate policies and procedures dealing with hardware/software acquisition and maintenance.

• Responsible for analyzing, classifying, and logging all Help Desk requests in to Magic Solutions. Process includes criticality, resource requirements, and information provision. Tracks and monitors the problem to insure a timely resolution.

• Assists in the maintenance of the inventory listing of hardware/software for WTH.

• Maintain a high degree of visibility and availability to the WTH staff to facilitate consultations in basic hardware/software needs.

• Maintain a controlled environment for personal computer hardware and associated software.

• Maintain professional competency through research, study, and continuing education programs within and outside the hospital.

• Actively supports the six pillars of the organization: High Quality Healthcare; Compassionate Customer Service; Employee Satisfaction, Financial Strength; Community Value; Ethics and Compliance. Success in this endeavor will be reflected in the Quality Plus Indicators published monthly for the department. Completing all hospital-wide orientation, complying with policies, and accepting personal responsibility for mandatory in-service requirements.

• Performs related responsibilities as required or directed.

JOB SPECIFICATIONS:

EDUCATION:

•  Requires Associate's degree or equivalent work experience.

LICENSURE, REGISTRATION, CERTIFICATION:

• N/A

EXPERIENCE:

•  1-3 years of experience in the field or a related area.

KNOWLEDGE, SKILLS AND ABILITIES:

• Required to provide basic support for personal computers, personal computer operating systems and peripheral equipment.

• Must have knowledge of commonly-used concepts, practices, and procedures within a particular field.

• Must have strong communication skills and ability to work in a team environment.

• Must demonstrate ability to handle multiple tasks simultaneously.

• Must be able to follow instructions and pre-established guidelines to perform the functions of the job.

NONDISCRIMINATION NOTICE STATEMENT

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.