Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Senior Manager - Training is responsible for the daily supervision and management of a team of training associates. The Senior Manager’s primary role is that of coach and teacher to ensure that the trainers meet or exceed the standards set forth by Everise and the client.

Job Requirements:

• Directs the planning, design, and implementation of training programs, new employee onboarding, continuing education, policies and procedures in partnership
• Administration of employee training, including evaluating training needs, evaluating and revising current course materials, and analyzing course feedback
• Manage the development of the team with individual coaching weekly, including mentoring, coaching, review/looking forward to planning, personal/professional development, and removing obstacles
• Administration of managerial tasks, including payroll approval, dashboards, and program reporting
• Other duties and projects as assigned

Qualifications:

• High school diploma or GED required
• Bachelor’s or associate degree preferred
• 5-8 years Training Facilitation
• 1-2 years call center experience
• 1-2 years supervisory/management experience
• Proficient in Mac OS, MS Office and/or Apple supported applications, as well as the use of company-specific systems and /programs
• Understanding and experience with Adult Learning
• Project planning/Program Management
• Proficient with G-Suite applications
• Facilitation and training experience
• Technical writing
• Public Speaking
• Instructional Design

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.