The Performance Improvement Coordinator provides leadership, facilitation, coordination and education for performance improvement activities and groups within the VCU Health System.

Using proven PI and statistical tools and methods, the Performance Improvement Coordinator assists in designing projects, coordinating and/or performing data collection, analyzing and reporting/interpreting data results (when appropriate, uses statistical process control), developing and implementing action plans and documenting the project and outcomes in written format.

The Performance Improvement Coordinator assists in identifying performance improvement opportunities within the organization, prioritizing the opportunities, collaborating with leaders and clinicians, planning and initiating intervention collaboratively and independently, and monitoring the impact.

Licensure, Certification, or Registration Requirements for Hire:
Current license in the Commonwealth of Virginia if candidate holds a professional RN license
Certified Professional in Healthcare Quality preferred
Certified Project Manager preferred
Lean Six Sigma Green Belt or Black Belt preferred

Licensure, Certification, or Registration Requirements for continued employment:
Current license by the Commonwealth of Virginia is required if incumbent holds an RN professional license

Experience REQUIRED:
Minimum of two (2) years of work experience in the healthcare environment which may include hospital or clinic setting with specific experience in the following areas:

• clinical processes and/or other diagnostic and interventional treatment;

• performance improvement processes and tools;

• facilitating and/or leading interdisciplinary groups;

• leadership (formal or informal) in a healthcare organization;

• collecting, organizing and analyzing data;

• and developing and making presentations

Previous experience using a personal computer and software application to include the Internet, e-mail, Microsoft Office (Word, Excel, etc.) and graphics

Experience PREFERRED:
Previous experience with organization-wide performance improvement and/or coordinating projects in an academic medical center with a wide variety of services, including ambulatory care, home care, emergency care, critical care, and inpatient care.
Previous experience applying and explaining statistical process control tools; conducting group facilitation/presentation; and designing data collection tools.
Previous experience using mapping/flowcharting software and working with databases (e.g. Access).

Education/training REQUIRED:
Bachelor's Degree in Nursing, Healthcare Administration, Business Administration, or related clinical or academic field

Education/training PREFERRED:
Master's Degree in healthcare field (e.g. MSHA, MPH, MSN, MHA), Quality Engineering, Business Administration or related field
Supplemental course work in quality improvement, such as quality methodologies/tools, data analysis, patient safety, Lean, Six Sigma, quality engineering, and/or project management
Course work in statistics
Fellowship in Patient Safety

Independent action(s) required:
Is able to:

• Think independently, organize, plan and make decisions.

• Communicate effectively which includes verbal, nonverbal, as well as listening skills.

• Create project timelines, identify milestones and track project progress.

• Facilitates groups and teams effectively and promotes the VCUHS Health System performance improvement processes, utilizing proven PI tools and methods.

• Design and complete data analysis methodology accurately.

• Consistently function as a role model and maintain positive interactions with all customers, colleagues, supervisors and team members.

• Actively engage in professional activities.

• Verbalize knowledge of local, federal and state laws and regulations as well as TJC standards related to their position’s chief objective.

• Interpret standards and regulations related to their area of focus.

• Demonstrate aptitude for compliance with VCUHS policies, procedures and customer service philosophy.

• Collaborate with project and program leaders to achieve goals.

• Create progress reports.

Supervisory responsibilities (if applicable): N/A

Additional position requirements: None

Age Specific groups served: N/A

Physical Requirements (includes use of assistance devices as appropriate):
Physical: Lifting less than 20 lbs.
Activities: Prolonged sitting, Walking (distance), Repetitive motion
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.