Role Summary:

The Human Resources Customer Care Representative will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.

Hybrid role: 3 days in office/2 days work from home

Responsibilities:

• Respond to customer requests, (calls, chats, tickets) and provide guidance to associates and managers

• Consistently execute HR processes, using case management, chat, and telephony

• Provide guidance to associates and managers on self-service transactions and navigating the HR portal

• Research solutions to HR customer inquiries and escalate as needed

• Understand and be able to communicate HR policies, processes, and procedures

• Adhering to Flowserve’s safety, integrity, and code of conduct policies

• Other duties as required and assigned by manager

Requirements:

• Bachelor’s degree in business/HR

• 3-5 years of experience in HR or customer service or HR service delivery

• Proficiency in English and Spanish, Portuguese will be an advantage

• Exceptional customer service, emotional intelligence and empathy

• Excellent probing abilities, to identify true need from customer

• Resourcefulness and ability to find answers quickly

• Thorough with responses to inquiries and issues

• Adaptable to different customer types and situations

• Technologically savvy to improve and automate activities

• Confidentiality and discretion for managing sensitive information

• Executive presence and ability to deliver high touch support

Preferred :

• Studies in Human Resources

• Relevant experience

• Prior experience in an HR Operations Environment

• Working knowledge of Workday and/or Neocase