Job Title: Customer Service Representative

Department: Commercial Lines

Location: Miami Lakes, FL

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Customer Service Representative (CSR) for Commercial Lines is responsible for assisting the Account Manager with service needs.  Specific service responsibilities are assigned per guidelines, procedures, quality and service standards as stated by the agency.

Primary Responsibilities include:

• Support Account Manager by requesting policy changes, handling premium collections, and answering questions and concerns of the client.  Responds to Account Manager requests in a timely manner that will avoid potential E&O issues.

• Provide service and support to Account Managers on existing accounts and assist them in their delivery of commitments to clients.

• Prepares summaries of insurance and recommends coverages to avoid potential E&O issues.

• Maintains client accounts on agency management system, documents conversations, properly attaches documents to EPIC, sends confirmations to insured’s and adheres to all other automation procedures that are or become established.  Maintains follow-up and suspense system for outstanding orders and correspondence, follows-up on overdue and suspense items.  Responds to carrier requests for additional information in a timely manner.  All of this is done in a manner to avoid potential E&O issues.

Other Responsibilities Include:

• Participate in seminars and other training for knowledge and skill development.

• Some training of other employees may be required.

• Provide backup in other areas as assigned.

• Perform other duties and special projects at Management’s request.

• Help develop efficiencies in automation and paper flow.

• Keep Account Managers fully informed of important activities on all accounts and up-to-date regarding status of TOP accounts.

• Stay abreast of trends, products, pricing and competitive markets, have working knowledge of all agency and company changes procedures.

Requirements:

• College degree preferred, High School diploma or equivalent required

• Active Property and Casualty License preferred, ability to earn within first 90 days of employment is required.

• Epic or other Agency Management Systems experience strongly preferred

• Proven Customer Service experience required

Benefits & Perks:

• Competitive Compensation

• Industry Leading Healthcare

• Savings and Investments

• Charitable Giving Programs

• Offering hybrid work option 

• Opportunities for Growth

• Parental Leave

• Generous time away  

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.