Position Summary...

The Senior Manager, Driver Insights, will leverage your natural curiosity and ability to make lead business impact within the Last Mile business at Walmart. You are a champion of insights, you focus on delivering impact and strategy, and you tell actionable stories. While you are skilled in executing research projects and adept at translating qual and quant insights, you achieve success in the way you influence multiple teams and deliver business-growing impact. This role is part of an exciting and quickly growing part of the Walmart business and you will help enable expansion and decision-making through your work.

The team within Last Mile Delivery is dedicated to understanding and representing contract Spark drivers, ensuring their perspectives are integrated into organizational decisions. They focus on strengthening the Spark brand to be the preferred choice for gig drivers by fostering collaboration across functions and driving operational excellence. Leveraging data analysis, strategic thinking, and effective communication, the team develops innovative solutions to enhance business efficiency and customer experience. They work closely with stakeholders to implement initiatives that support growth and continuous improvement in delivery operations.

What you'll do...

What you'll do:

• Be change agent that leverages insights to make business decisions
• Be a visionary, a great storyteller, and innovator
• Strategically look at business issues, and bridge the needs of the business to insights
• Influence others, managing stakeholders, taking ownership in your work, and getting buy-in from leadership
• Communicate effectively in multiple settings
• Thrive working in a fast-paced environment

What you'll bring:

• Bachelor’s degree and 5+ years in consumer insights, customer experience, strategy, or brand management
• Ability to translate business needs into appropriate research
• Proven ability to build partnerships, and communicate cross-functionally, influence, and collaborate effectively
• Great presentation skills with the strong ability to translate and communicate findings into actionable business insights
• Can lead a portfolio of multi-disciplinary projects with multiple business partners in a dynamic and evolving organization
• Skilled at effectively working individually while also working collaboratively.
• Experience managing vendor relationships and end-to-end project management while also doing some DIY.
• Experience and understanding of customer satisfaction metrics, and working with tools such as Qualtrics or Medallia

  At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.