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Lead Practitioner - County Durham Community Services

Location: Severn House, Mandale Park, Belmont County DurhamDH1 1TH
Working Hours: Monday to Thursday 8:45am-16:45pm and Friday 08:45am-16:15pm 37 hours per week

Contract Type: Permanent
Salary: £31,030-£41,980

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

About the Role

To manage the day to day functioning and performance of a designated service team and area of specialist service delivery to ensure a positive working environment is maintained and a quality service is delivered.

What You’ll Do

• Implement, develop and assist in the management of services delivered by the team within a defined specialist area.
• Support the Service/Area Manager to develop, deliver, monitor and improve processes, control systems and work environments to meet quality requirements and contractual needs including KPIs.
• Develop, deliver and operationally lead quality service delivery elements, pathways and resources that meet service and local need.
• Manage, mentor, coach and ensure the development of staff reporting to you, including volunteers. This includes involvement in delivering appropriate training, recruitment, induction, monitoring performance, managing absence and appraisals/supervisions

To Succeed in This Role, You’ll Need:

• Relevant professional qualification e.g. addiction studies, counselling, social work, therapeutic qualification.
• Proficient in Microsoft Outlook Office programmes
• NVQ Level 3 in Health & Social Care (or above or equivalent)
• Driving licence and access to a car as the role is community based

To view the full job description please click here

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

We’re in the process of integrating systems and processes across our newly merged organisation. That means some roles may still be branded ‘Humankind’ or appear on our partners’ job sites (such as Richmond Fellowship or Aquarius). This is a temporary step while we complete our transition.  

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email [email protected].

How to Apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.