Summary

Avanade is growing, and we seek motivated and engaged technology professionals to join our Managed Services team delivering continuous value to our client’s businesses. 
We are seeking a Copilot & AI Ops Engineer who is passionate about building, operating, and optimising AI-driven solutions using Microsoft Copilot and Azure AI services. You will work closely with customers to implement and manage AI capabilities in production and ensure a high-quality managed services experience. 

Core to the Role 

• Deploy, configure, and support Microsoft Copilot solutions across M365 and custom Copilot use cases. 

• Build and integrate AI solutions using Azure AI services, Copilot Studio, and Azure AI Foundry. 

• Operate and monitor AI workloads to ensure reliability, performance, and responsible usage. 

• Support AI solution lifecycle including deployment, updates, and optimisation in Managed Services environments. 

• Implement monitoring, logging, and alerting for AI services and copilots to detect issues and risks. 

• Collaborate with stakeholders to identify, prioritise, and deliver AI use cases that drive business value. 

• Apply governance, security, and compliance controls to AI workloads including data protection and access management. 

• Maintain technical documentation, runbooks, and operational procedures for AI services. 

About You 

You are an experienced engineer with strong exposure to Microsoft AI technologies and a passion for operating AI solutions at scale. You have a background in cloud engineering or support and are comfortable working in Managed Services environments, delivering continuous improvement and customer outcomes. 

Professional Skillset 

• Experience with Microsoft Copilot (M365 Copilot, Copilot Studio) and Azure AI services. 

• Working knowledge of Azure services including compute, identity, storage, and monitoring. 

• Experience building or supporting AI/ML or automation solutions using Python, APIs, or low-code platforms. 

• Understanding of AI governance, security, and compliance including responsible AI principles. 

• Experience with monitoring, incident management, and operational support (ITIL practices). 

• Strong analytical and problem-solving capability with focus on automation and optimisation. 

Preferred Education and Experience 

• 3–5 years’ experience in cloud engineering, AI engineering, or application support roles. 

• Experience delivering or supporting AI solutions in enterprise or consulting environments. 

• Familiarity with Microsoft Fabric, Purview, or data platform technologies. 

• Experience supporting Copilot rollout, adoption, or enablement initiatives. 

• Bachelor’s degree in IT, Computer Science, or related field. 

Certifications 

• Microsoft Certified: Azure AI Engineer Associate (AI-102) 

• Microsoft Certified: Azure Administrator Associate (AZ-104) 

• Microsoft 365 Certified: Fundamentals / Copilot related certifications (desirable) 

• Relevant cloud or AI certifications 

Why Avanade 

• Ongoing training and certification opportunities 

• Work on leading-edge Copilot and AI innovation programs 

• Global collaboration and career development 

• Inclusive and high-performing culture