Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative Senior, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance, or product application.

About the team:

As a member of the Product Support Team, you will work to support an FIS trading and compliance application by working with internal teams, like development and operations, to resolve client inquiries or issues.

What you will be doing:

• Provide end user help desk support
• Handle client inquiries and resolve support issues

• Ensure that corporate KPIs are met
• Provide in-depth product support and research client issues with appropriate teams
• Troubleshoot problems with equipment or software applications and recommend corrective action
• Document client inquiries and recurring technical issues to support product quality and product development

• Perform other duties as assigned by Support Manager

What you will need:
• 3 years of Support Desk/Client Services experience

• Experience troubleshooting and resolving client inquiries or issues with internal teams

• Strong organizational, communication (written and verbal), strategic, technical, analytical, problem solving, time management and multi-tasking skills.

• Demonstrate professionalism, integrity, honesty, and commitment to company values

• Ability to work independently; self-motivated and able to work efficiently in a fast-paced environment

Added bonus if you have:

• Series 7 license – active or inactive

• Knowledge of FIS products

• Experience in compliance, trading, or securities

• CompTIA or Microsoft Certifications or comparable experience

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $73,250.00 - $119,400.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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