The Clinic/Provider Partnerships Analyst leads the gathering and interpretation of contact center performance and quality data; while collaborating with department and clinic leadership to develop proactive action plans for MCV departments and clinics. The analyst will interface directly with department and clinic management to guarantee routine and emergent provider needs are met in a quick and efficient manner. As a member of the Provider Relations Team, the analyst helps to foster a world-class customer service environment while promoting collaboration within and among VCU Health departments and clinic operations.

Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum 2-3 years of progressively responsible positions in health care administration in a university or hospital setting Advanced proficiency in Microsoft Office Experience PREFERRED: Three (3) years’ experience in progressively responsible positions in health care administration in a university or hospital setting Advanced experience using business intelligence tools, i.e. Cognos, Avaya, Power BI, Tableau. Education/training REQUIRED: Bachelor’s Degree in Business, Statistics, Healthcare Management or related field from an accredited program Education/training PREFERRED: Master’s Degree in Business, Statistics, Healthcare Management or related field from an accredited program Independent action(s) required: Must be willing and able to travel (15-20%) as needed. Strong interpersonal skills to assist, support and collaborate with a variety of work teams. Strong analytical and critical thinking skills to assist in the development and execution of new and ongoing engagements. Ability to manage and be responsible for shifting business priorities, demands and timelines. Ability to deliver clear and concise presentations and communicate effectively both verbally and in writing with a variety of key stakeholders Advanced proficiency in Microsoft Office. Supervisory responsibilities (if applicable): N/A Additional position requirements: N/A Age Specific groups served: N/A Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting 20 lbs Activities: Prolonged sitting, Walking (distance) Mental/Sensory: Strong recall, Reasoning, Problem-solving, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

Workday Day (United States of America)

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.