Location: Edge Sports Global - Bridgewater Ice Arena, Massachusetts
Reports To: Director of Facilities
Classification: Full-Time, Exempt

Position Summary:

The Facility Manager at Edge Sports Global (ESG) plays a critical leadership role in ensuring the overall operation, safety, and cleanliness of the arena facility. This position works directly with the Director of Facilities to manage day-to-day tasks, oversee ice and mechanical operations, supervise staff, and ensure a high-quality experience for all guests. The Facility Manager must have a flexible schedule and be available for mornings, nights, weekends, and holidays as required by business needs.

Core Responsibilities:

Staff Supervision & Scheduling

• Coordinate with the Director of Facilities to schedule Zamboni drivers with a two-week look-ahead, ensuring all shifts are covered.

• Delegate daily and weekly tasks to facility staff and supervise performance.

• Ensure all facility logs and checklists are completed accurately and maintained.

• Provide ongoing support and training to staff to uphold ESG standards.

Ice & Equipment Maintenance

• Maintain safe, high-quality ice surfaces through proper resurfacing techniques and timely maintenance.

• Conduct weekly, monthly, quarterly, and annual maintenance on facility mechanical systems including:

  • Ice chiller equipment

  • Dehumidifiers

  • Zamboni maintenance

  • Rink boards and glass

• Report and assist with repair planning for any issues affecting ice quality or facility function.

• Submit materials and supply lists to the Director of Facilities every Monday for the following week.

Vendor & Contractor Coordination

• Coordinate with snow plow and landscaping contractors to ensure timely and complete services.

• Verify and sign off on contractor work once completed.

• Schedule and oversee on-site vendor or contractor projects and repairs.

• Assist ESG leadership in evaluating and implementing repairs, improvements, and alterations to the property.

Facility Oversight & Customer Service

• Ensure the entire building, including all common areas and public spaces, remains clean, organized, and clutter-free.

• Serve as a visible and approachable presence in the facility, providing excellent customer service to guests, families, and staff.

• Aid in welcoming visitors, answering questions, and resolving issues professionally.

• Enforce ESG policies and safety procedures to maintain a safe and respectful environment for all users.

Qualifications:

Education:

• High School Diploma required; College degree preferred.

Experience:

• Experience in an ice arena or sports facility strongly preferred.

• Background in mechanical or facility maintenance is a plus.

Skills:

• Excellent customer service and team leadership skills.

• Effective problem-solving abilities and a sense of responsibility.

• Strong communication skills, both verbal and written.

• Basic computer skills (email, Google Workspace or Microsoft Office).

Physical Requirements & Work Schedule:

• Must be able to work in cold environments for extended periods.

• Ability to lift at least 30 lbs.

• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays based on the facility’s needs.

• Must adhere to ESG’s standards of professional conduct and appearance.