At Spotify, we’ve connected millions of people to their favorite songs and created a service that people use to discover and enjoy the music they love. We’re looking for a positive, adaptable, and detail-focused knowledge management expert to join our team in Customer Service. You’ll be part of a team that creates and maintains the documentation for customer support, enabling a world-class support experience for Spotify customers.
You’ll also populate and maintain our Support site with informational articles to help our customers solve their own issues. You’ll be an innovator who can see through the eyes of both the customer and advisor, a collaborator who can adapt in a challenging, ever-changing environment, with a keen eye for detail. This position reports to the Associate Director, Knowledge Management.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.