What You Will Do:

As the Service Operations Manager for HVAC/R at Johnson Controls, you will oversee the operational functions of service delivery, ensuring that service levels meet customer expectations. You will:

• Manage the service delivery teams, ensuring effective execution of maintenance and repair contracts.
• Develop operational procedures that enhance service quality and efficiency.
• Drive continuous improvement initiatives in service operations.
• Collaborate with sales teams to identify and capitalize on service expansion opportunities.
• Ensure compliance with safety regulations and company policies.

How You Will Do It:

You will succeed in this role by leveraging your leadership skills and technical expertise. Your responsibilities will include:

• Monitoring service performance metrics and implementing corrective actions as necessary.
• Providing training and mentorship to service personnel.
• Managing budgets and resources effectively to meet operational goals.
• Building strong relationships with clients to ensure satisfaction and retention.
• Conducting regular reviews of service agreements and contracts.

What We Look For:

Required:

• University degree in Engineering, Technical Sciences, or a related field.
• Minimum 6 years of experience in service operations management within the HVAC/R industry.
• Strong understanding of HVAC/R systems and their operational requirements.
• Excellent communication and interpersonal skills.
• Proficiency in project management and team leadership.
• Ability to analyze data and make informed decisions.