As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500125 Psychiatry SMH Child/Adoles

Work Shift:

UR - Day (United States of America)

Range:

UR URG 109 H

Compensation Range:

$26.90 - $37.66

Responsibilities:

With minimal direction and considerable latitude for independent judgment, the supervisor will perform complex secretarial and administrative duties in a fast-paced environment in support of our clinical programs. The supervisor will be responsible for all clinic preparations, including but not limited to, supervising staff on site, arranging schedules and coverage, managing daily workflow operations. The Supervisor will oversee as well as help when needed schedule follow-up visits, and respond to patient phone calls forwarded by clinicians and MyChart appointment requests. The supervisor will help grab data The Supervisor will also enforce practice policies around late and no-show appointments and ensure completion of standardized questionnaires for patients receiving care. The supervisor will work closely with the clinical coordinator and the lead clinicians in the practice to manage patient needs effectively, including appropriate involvement of crisis services when needed. The successful candidate will demonstrate excellent time-management and organizational skills, as well as enthusiasm for supporting our mission to deliver high-quality patient care.

ESSENTIAL FUNCTIONS

• Optimize, manage, and input clinician master schedules
• Serves as primary contact for clinicians for patient coordination involving scheduling issues at clinician direction (e.g., calling and scheduling patients in need of follow-up appointments)
• Provides direct supervision to PSS and/or OAS. This includes responsibility for overseeing and managing direct reports, ensuring team performance aligns with company goals and expectations. This role involves full-cycle employee management, including hiring, onboarding, performance evaluations, coaching, and, when necessary, disciplinary actions and terminations.
• With training and ongoing provider support, respond to patient phone calls and MyChart scheduling requests and triage appropriately when needed to nursing, crisis line, or treating provider.
• Performs quality assurance monitoring for activities completed in area of immediate responsibility (including scheduling errors) as well as other areas that affect it
• Works with the clinical coordinator and Administrator to develop and revise program specific documents and materials such as training material, standard work documents, policies, and procedures where needed
• Maintains the front-end responsibilities such as checking in/out patients, scheduling, assisting patients with documentation and consents
• Serves as a liaison between families and providers when needed
• Will help triage with Clinical Coordinator or Walk-In Lead when complex nuances that may arise and provide direction to PSS/OAS
• Ensure workstations are equipped with all required documents
• Serve as the contact person for facilities, EVS and DPS as needed
• Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree and 3 years of experience in a business operation or administrative role required Or equivalent combination of education and experience
• 3 years of experience in a business operation or administrative role required

KNOWLEDGE, SKILLS AND ABILITIES

• Adept at learning new technologies to perform data entry, manage calendars, and creating reports required
• Proficient in Microsoft Office applications required
• Strong time-management and organizational skills required
• Excellent written and verbal communication skills required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.