Job Description:

Locations Available: Sault Ste. Marie
Duration:  May 5th 2026 – August 28th 2026

Type: Student Full Time

Range: $18.50 - $28.50

We are ready to take this game to the next level and need individuals who identify and bring a lived experience as an Indigenous Person, Metis or Inuit, passionate and empowered to seize opportunities for growth. Do you want to be a part of a bold transformation to take customer success to a new level? OLG is striving to be a gaming market leader and first choice for entertainment. We are ready to take this game to the next level and need passionate ​Customer Care Specialist Students to join the team!  

YOUR ROLE IN THE GAME

Reporting to the Manager Customer Care Retail Services, you will be empowered to: 

• Maintain Data entry using OLG specific Retail/Customer Management Systems, Dynamics, Microsoft tools 

• Proficiency using Microsoft Teams, Outlook, Word, Excel, Sharepoint 

• Strong written and verbal communication skills; phone and email  

• Create great retailer experiences at every interaction to establish a strong customer-centric OLG brand 

• Provide excellent customer experience based on Customer Care’s Quality Standards 

• Strong problem solving and critical thinking skills 

• Collaboration and engagement with team members to deliver excellent administration practices and work environment 

• Adherence to compliance, regulations and standards; OLG Responsible Gambling, Alcohol and Gaming Commission 

• Escalate retailer inquiries, as needed, to ensure quality interactions and customer satisfaction is achieved  

• Uphold the high standards of Responsible Gambling and PlaySmart in all customer activities

WHAT YOU BRING TO THE GAME

• ​Education:  currently enrolled in a post-secondary program in Business Administration, Communication, Finance, Education, Marketing. ​​

• ​Licenses, Registrations, Certificates: AGCO Category 2 Gaming Assistant Registration is required for Digital (Initiated at offer stage - employment is conditional upon obtaining and maintaining this license)

• Work experience: ​Experience working in a customer service-based environment. Experience in using customer reporting management applications (CRM) would be an asset.​Experience with administrative functions: data entry, electronic filing, printing materials, outbound calls

• ​Knowledge & Skills: excellent customer service and interpersonal skills; highly developed verbal and written communication skills; ability to work independently and within a team,; proficient with Microsoft Teams, Office, Word, Excel and Outlook; strong problem solving and multi-tasking skills and excellent interpersonal skills.   

• ​Flexibility: ability to work full time, in office, work environment  

• ​Collaboration & fun: inclusive and collaborative work style while creating fun and excitement in our work 

• ​Integrity and trust: do what's right and operate with transparency and openness 

BENEFITS OF JOINING THE WINNING TEAM

• Growth Focus: Become your best self with access to new opportunities and personalized support programs.

• Comprehensive Learning: 24/7 access to robust online learning programs.

• Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

Application Instructions:
If you are in a registered co-op program, please apply through this job posting by the deadline AND notify your Co-op Program Office, as required.

If you are not in a registered co-op program or we have not posted at your school, please apply through this job posting by the deadline.

Application Deadline: March 8, 2026.

Please Note: Unless otherwise specified, all positions are required to work fully onsite.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply—even if you don’t meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact [email protected], 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.