Collections Analyst

Posted:
12/4/2024, 7:10:32 AM

Location(s):
San Antonio, Heredia Province, Costa Rica ⋅ Heredia Province, Costa Rica ⋅ Delaware, United States

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Business & Strategy ⋅ Customer Success & Support ⋅ Sales & Account Management

Work Flexibility: Hybrid

The Collections Analyst is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance to the cash collection and aging targets.

What you will do:

  • Complete the daily worklist, following the appropriate steps of the collection strategy.

  • Document, log, and escalate unsolved disputes promptly to ensure resolution.

  • Prepare reports on the status of delinquent accounts and related collection efforts.

  • Coordinate with the Credit Team to make timely order release or hold decisions.

  • Cultivate strong relationships with internal customers, including Sales, Customer Service, and other departments.

  • Identify and address payment concerns and red flags before they escalate into larger problems.

  • Comply with internal control procedures to ensure accurate financial records and process improvements.

  • Perform other related work as assigned by management to support team objectives.

What you need:

Required:

  • Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance, or related field.

  • Intermediate to advanced proficiency in MS Office Suite.

  • Fluent spoken and written English (B2+ level).

  • 2–3 years of relevant experience in a Collections role.

Preferred

  • Experience with collections-related systems such as SAP, Oracle, Getpaid, or others.

Travel Percentage: None