Work Location:

Canada

Hours:

37.5

Line of Business:

TD Wealth

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview:

The Wealth Colleague Experience team supports TD's Wealth businesses. The team is responsible for enabling the evolution of TD Wealth and creating legendary Colleague Experiences through communications, colleague engagement, change management and events. Through strong partnerships with key stakeholders across the Bank, the Colleague Experience team brings leading class capabilities that bring to life the colleague promise across Wealth. The candidate will be collaborating directly with the different wealth lines of businesses, journeys and enterprise partners to evaluate and implement strategic priorities across the wealth suite of businesses (TD Asset Management, Financial Planning/Private Wealth Management and Direct Investing).

Job Description:

Reporting to the Vice President Wealth Strategy & Business Enablement, the successful candidate will be accountable for binding all aspects of the Colleague Experience together across Wealth. This includes driving overall colleague experience strategy encompassing colleague engagement, communications, change management, learning and development and events.  This is a leadership role, and the candidate will have the opportunity to collaborate directly with senior leaders across TD Wealth and the Bank. 

• Builds and champions the vision and path to Legendary Colleague experiences across TD Wealth. 
  • Develops and oversees a comprehensive colleague experience strategy for delivering the colleague promise throughout TD Wealth.
  • Stays informed on latest enterprise level strategies for all colleague experience areas.
  • Drives engagement and performance through appreciation and recognition programs. 
  • Drives forward the agenda for culture, diversity & inclusion through planned initiatives, events and communications.
  • Responsible for TD Wealth's learning strategy and execution in partnership with HR.
  • Responsible for TD Wealth's Early talent program working in partnership with HR and TD Insurance.

• Builds and executes the strategy and standards for Communications for Colleagues
  • Responsible for TD Wealth's communication strategy, annual planning, standards, coordination and execution.
  • Responsible for capability identification and enablement for communications including leading practices in design, delivery, content, look and feel.
  • Responsible for TD Wealth intranet strategy and upkeep, including ensuring all information is owned, accurate and up to date.
  • Creates effective end-to-end communication strategies, from development to distribution of major projects across TD Wealth. 
  • Work with internal stakeholders and One TD Partners to design and implement impactful communications to support the vision and strategic direction of the business and support regulatory changes.

• Own the strategic roadmap of colleague and client events and engagements.
  • Further the Wealth colleague experience by leading and supporting events and initiatives.
  • Responsible for event coordinating/managing the event strategy, planning and budgets.
  • Responsible for execution of events.

• Owns and champions change management vision, strategy and execution for Wealth. 
  • Develops and oversee a comprehensive strategy for a consistent and legendary colleague experience for delivering change.
  • Provide thought leadership with functional leadership on change management including identification of cross wealth collision points and opportunities to maximize adoptions/colleague experience and minimize risk.

• Key liaison with enterprise (e.g.., CAPA , change management, HR, Learning and Development, Enterprise R&R). 

• Develops and executes talent strategies to attract, develop, motivate and retain diverse high-quality talent to deliver business objectives.

Qualifications & Experience

• Very strong knowledge of colleague engagement, communications and change management.
• Proven ability to bring in new ways of thinking and new capabilities from enterprise and industry/external businesses. 
• Proven people management skills, with a strong ability to effectively lead diverse teams by development training, coaching and ongoing performance management.
• Very strong presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels.
• Strong purposeful project management skills; well organized, with a high diligence.
• Ability to manage ambiguity and constantly changing circumstances in a challenging environment.
• Works exceptionally well in cross-functional teams and is a champion of collaboration.
• Can seamlessly engage colleagues, business partners, external stakeholders, and employees. 
• Experience in designing of client and colleague experience is an asset.
• Strong knowledge of the wealth management industry is an asset.
• Toronto based. 

Leadership Skills

• Embrace and live TD's leadership profile.
• Create a high energy, fun work environment that is focused on achieving results while valuing strong process and risk management.
• Take calculated risks; be prepared to make mistakes and learn from them.
• Have a point-of-view and be flexible enough to change it based on new/more information, analysis and/or incorporating a distinct perspective.
• Strong business partnership/Executive presence.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.