As Enterprise Systems Service Owner, you will be responsible for the day-to-day delivery, management and continual improvement of enterprise-scale technology services that underpin core business operations globally. Your focus will be on the Enterprise systems utilised at the firm including Finance, People, Client Relation, and Automation Systems.  In this role, you will:

• Deliver Level 2 support services for major firm-wide systems, managing and resolving escalations that impact multiple functions, regions, or business units.
• Collaborate closely with Product Owners to ensure that service delivery fully aligns with long-term product development goals and timelines, particularly for large, complex integrated platforms.
• Develop and implement service roadmaps that support both the current and future needs of the Firm, ensuring proper alignment with the overarching enterprise systems strategy.
• Facilitate regular enterprise-level meetings with Product Owners, business stakeholders, and technology teams to review system-wide performance and discuss opportunities for value-driven enhancements.
• Act as the primary operational contact for day-to-day management of enterprise systems, ensuring consistent service delivery, smooth operations, and rapid resolution of issues affecting business-critical processes.
• Monitor & analyse service performance and reliability using metrics and logging tools, with a strong focus on availability, reliability, scalability, and user experience for a global user base.
• Identify, assess and mitigate risks associated with large-scale service delivery, proactively addressing potential disruptions to enterprise systems and ensuring robust continuity plans.
• Ensure services comply not only with internal policies and procedures but also with relevant regulatory and data privacy requirements governing large multinational organisations.
• Use analytics, service health data, and user feedback from a diverse, global user base to drive continuous service improvement.
• Own and drive the problem management process, focusing on identifying root causes of complex, recurring incidents within enterprise environments and preventing reoccurrence.
• Plan proactively for capacity and scalability to ensure enterprise services can grow and flexibly support expansion, new technology adoption, and changing business demand.

Qualifications & Experience

• Proven experience managing or supporting enterprise-level IT systems and services within a complex, multinational environment.
• Excellent stakeholder management skills, able to collaborate, communicate, and influence across leadership, technical teams and end users, both locally and globally.
• A strategic mindset with the ability to translate business needs into effective enterprise technology solutions.
• Strong understanding of IT service management (ITSM) best practices, including incident, problem, change, and capacity management for enterprise systems.
• Familiarity with regulatory, data privacy, and compliance requirements affecting large-scale technology platforms, especially in the legal or professional services sector.
• Demonstrated ability to assess, monitor and improve service performance using relevant metrics and analytics.
• Experience initiating and driving service improvements or transformation programmes that enhance operational effectiveness at scale.
• Strong problem-solving and root cause analysis skills, with the ability to address complex, recurring issues across interconnected platforms.
• Ability to balance competing priorities, adapt to changing business needs, manage multiple projects or initiatives simultaneously, and deliver high-quality outcomes under pressure in a fast-paced environment.
• Commitment to inclusivity, collaboration, transparency, and continuous personal and professional growth in line with Linklaters’ values.

The base salary range offered for this role will be between $105,000 and $155,000 and represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, performance, qualifications, degrees and location, as well as the needs of the firm. The total compensation package for this position may include overtime pay, discretionary bonuses and other benefits.

Technical Skills:

This list of duties and responsibilities above is not exhaustive.  It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.