Job Description:

Location: Sydney, Melbourne or Brisbane
Employment type: Permanent
Hours: Full-time (38 hours per week)

St Vincent’s Health Australia is a national leader in compassionate, innovative healthcare. Our Virtual & Home division (SVVH) is transforming how care is delivered, using digital innovation and home-based models to create a more connected and equitable health system.

As the Business Analyst, you will support the design, development and optimisation of digital health and service delivery initiatives.

You will work closely with clinical, operational, technical and executive stakeholders to analyse demand, translate complex data into actionable insights, and support scalable, sustainable models of care.

You will play a critical part in enabling data-driven decision-making, supporting digital health innovation, and improving patient outcomes through insight-led service design.

Key Responsibilities

• Elicit, analyse and document business and user requirements for digital health initiatives.
• Analyse operational, clinical and financial data to identify trends, gaps and opportunities.
• Develop dashboards, reports and insights to support decision-making and performance monitoring.
• Research population demand, demographics, geography and funding impacts.
• Map and improve workflows and processes to enhance efficiency and patient experience.
• Support innovation through AI, automation and digital health solutions.
• Facilitate workshops, interviews and user journey mapping sessions.
• Maintain high-quality documentation including business cases, requirements and process maps.
• Support governance, reporting, risk management and benefits realisation activities.

About You

Essential

• Demonstrated experience as a Business Analyst (healthcare, digital health or service design preferred).
• Strong analytical, problem-solving and data interpretation skills.
• Experience in requirements gathering, process mapping and stakeholder engagement.
• Proficiency in data visualisation and reporting tools (e.g. Power BI, Tableau).
• Excellent communication, facilitation and documentation skills.
• Ability to work in agile, cross-functional teams.

Desirable

• Experience in virtual care, aged care or health service delivery.
• Familiarity with human-centred design and co-design approaches.
• Understanding of healthcare funding, regulation and digital health standards.
• Experience in not-for-profit or mission-led organisations.

Qualifications

• Tertiary qualifications in business, marketing, health administration or a related field.

Why St Vincent’s?

Care for each other -as well as the people we serve — underpins everything we do at St Vincent’s. Guided by our values of compassion, excellence, integrity and justice, we promote a culture of diversity and inclusion and empower our people to learn, grow and innovate.

We strive to ensure all our people feel supported, valued and safe every day they come to work with us.

When you join the St Vincent’s family, you will have access to:

• Growth & development: Access ongoing learning, professional development and industry-leading educational partnerships across NSW, VIC and QLD.
• Salary sacrifice: As a not-for-profit provider, we offer generous salary packaging — enabling part of your salary to be taken home tax-free, including access to a meal-entitlement card.
• Discounts, health and wellbeing: Access a range of employee perks including discounted gym memberships and our free 24/7 staff counselling and wellbeing service.
• Workplace giving: Opportunities to engage in volunteering and community programs, including paid volunteering leave and workplace giving initiatives.

This is your opportunity

Shape the future of virtual care in Australia -designing solutions that enable people to live well, with dignity, connection and choice.

Ready to Apply?

If you’re driven by purpose, excited by digital care innovation and motivated to build something extraordinary, we’d love to hear from you.

Apply today and help us deliver care that is compassionate, connected, and life changing. Please submit your current CV along with a cover letter.

We will be assessing applications as they are received and may close the advert earlier than the listed closing date.

Because you’re like us, you believe in our vision that every person, whoever and wherever they are, is served with excellent and compassionate care, by a better and fairer health and aged care system. Better for all our employees and volunteers, who work tirelessly to provide the highest levels of care and quality of life for our patients and clients. And better support for the local communities we play a vital role in and continue to support.

Pre-Employment Checks

Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. This affirmative action allows a specific position within St Vincent’s to be available exclusively to Aboriginal and Torres Strait Islander individuals.

Closing Date:

13 February 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct