Candidates for this position are preferred to be based in Bangalore, and will be expected to comply with their team's hybrid work schedule requirements.

Who We Are:

Wayfair runs the largest custom e-commerce large parcel network in the United States, approximately 1.6 million square meters of logistics space. The nature of the network is inherently a highly variable ecosystem that requires flexible, reliable, and resilient systems to operate efficiently. 

As a Lead Product Designer, you’ll be part of the Global Supply Chain Retail Technology team, driving impactful design solutions that enhance the customer and supplier experience, and drive key business performance indicators.This team builds the platforms that determine how customer orders are fulfilled, optimizing for Wayfair profitability and customer delight. A big part of our work revolves around enhancing and scaling customer-facing platforms that provide fulfillment information on our websites, starting at the top of the customer funnel on the search pages all the way through orders being delivered. Throughout this customer journey, we are responsible for maintaining an accurate representation of our dynamic supply chain, determining how different products will fit into boxes, predicting how these boxes will flow through warehouses and trucks, and ultimately surfacing the information our customers need to inform their decision and the details our suppliers and carriers require to successfully execute on the promises made to our customers. We do all of this in milliseconds, thousands of times per second.

What You Will Do:

 

• Model a strong customer focus for the team, ensuring that all initiatives align with the internal or external customer experience and business goals.
• Identify risks or threats to internal or external customer trust and propose effective solutions.
• Anticipate challenges faced by customers and address root causes to systematically improve the overall user experience.
• Develop and implement 3-6 month work plans, independently leveraging team members, partners, and management as needed.
• Proactively identify problems, roadblocks, and downstream impacts, driving results against team KPIs and OKRs.
• Detect, escalate, and resolve emerging issues and opportunities with urgency, assigning clear resolution owners.
• Mentor team members on adopting a scrappy, MVP approach while considering foundational needs and scalability.
• Unpack complex, sometimes ambiguous problems, and structure solutions using appropriate data sources. Re-evaluate projects based on new information.
• Conduct tests to validate business impact, pulling insights from diverse data sources.
• Distill complex work into clear, compelling messages tailored to different audiences.
• Quickly address team underperformance or opportunities, providing constructive feedback to direct reports and cross-functional partners.
• Contribute to Wayfair’s culture by supporting hiring efforts and maintaining high standards for talent.
• Cultivate productive relationships with internal and external partners to drive results.
• Leverage strong communication to create narratives, defend recommendations, obtain buy-in, and incorporate feedback.
• Consider downstream implications of recommendations or projects on immediate and cross-functional teams.
• Foster trusting relationships upward and laterally, assuming good intent, welcoming new learnings, and embracing differences.
• Initiate constructive, empathetic conversations to address challenges with a solutions-oriented mindset.
• Represent Wayfair’s values and people principles in all internal and external interactions.
• Ensure work-stream and multiple projects align with broader team agendas and cross-functional initiatives.Scope end-to-end experience design efforts for ambiguous problems, highlighting clear results and sharing learnings.
• Serve as a representative for managers in front of senior leaders and partners.
• Challenge existing processes and suggest new ideas to push collective thinking.
• Coach the cross-functional teams through problem-solving and solution generation.

 

What you bring to the table

• Bachelor’s degree in Design, Human-Computer Interaction, or related field. (Master’s preferred)
• 6+ years of experience in product design, with a focus on user-centered design principles, preferably in e-commerce.
• Proficiency in design tools. (e.g., Figma, Miro, Adobe Creative Suite)
• Strong portfolio demonstrating impactful design work and strategic thinking.
• Excellent communication skills, both written and verbal.
• Ability to thrive in a fast-paced, collaborative environment.

If you’re passionate about creating exceptional user experiences, driving results, and contributing to a dynamic global technology team, we’d love to hear from you!