Posted:
6/9/2026, 11:51:05 PM
Location(s):
Alabama, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Service Associate at McGriff, a division of Marsh & McLennan Agency (MMA).
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH).
A day in the life.
As our Service Associate on the Onshore Corporate Operations Team, you will Work collegially as a supportive member of a team for the benefit of the clients (external and internal) and company personnel. Maintain rapport and open, effective communication. Demonstrate strong organizational and project skills. Demonstrate high levels of interest, energy, and enthusiasm to meet or exceed client expectations. Act with responsiveness, urgency, and professionalism in all matters. Accept accountability for the quality and accuracy of work produced.
Key responsibilities
In this role, you will:
Set up new prospects and complete customer data entry according to procedures.
Process audits, order loss runs, run proposal and generate loss summaries.
Establish and communicate schedules.
Open, distribute, scan and route mail.
Order office supplies (if applicable).
Show proficiency in utilizing resources and software to generate reports and/or other requested information.
Invoice premiums related to clients.
Complete routinely daily, weekly, and monthly reports, as assigned.
Research and resolve policy discrepancies.
Monitor real-time call arrival patterns to ensure satisfactory service levels.
Keep manuals and carrier information up to date and retain knowledge of carrier and industry changes.
Retrieve information from carrier websites, as required, and keep our Client Management system appropriately updated.
Maintain production goals for completing work, while maintaining high quality.
Support service and production team in reaching overall agency revenue and retention goals.
Maintain up to date knowledge of departmental systems, related technology, and policies and procedures.
Perform other duties, as assigned.
Our future colleague
We’d love to meet you if your professional track record includes these skills:
High school graduate or equivalent
Strong organizational skills
Demonstrated proficiency in basic computer applications such as Microsoft Office software products
These additional qualifications are a plus, but not required to apply:
Knowledge of insurance specific systems and applications
We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, check us out our website.
Follow us on social media to meet our colleagues and see what makes us tick:
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMAMGF
#LI-Hybrid
Website: https://www.oliverwyman.com/
Headquarter Location: New York, United States
Employee Count: 1001-5000
Year Founded: 1984
IPO Status: Private
Industries: Consulting ⋅ Finance ⋅ Financial Services ⋅ Risk Management