Posted:
9/16/2024, 3:38:59 PM
Location(s):
Penang, Malaysia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
IT & Security
Workplace Type:
Remote
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
To give direct Tier 2 technical support to MOTOTRBO customers from the APAC region by responding via phone and email to technical support tickets raised by the Service Desk.
To take ownership of customer reported issues and queries and ensure that the customer's expectations are met, as well as to regularly update and manage technical support tickets.
To liaise between customers and internal departments in written and spoken English.
To use technical support equipment to reproduce customer system configurations and resolve problems. Training on supported products will be provided.
Able to self monitoring and responsibility all the jobs on hand and meeting KPI threshold
Have troubleshooting skills able to help address customer issue in a timely manner
Be available to work on call for after hours and weekend emergency support on rotation method.
Able to travel on a project basis for system installation and integration.
#LI-TK1
Experience in a customer facing environment and with a technical support background will be a definite advantage.
Bachelor’s or Master’s degree or equivalent
Good analytical skills and attention to detail.
Fluent speaking and writing in English.
IT knowledge able to operate and interpret server and network data.
Optional skills (not required, but would be a definite advantage):
IP Networking Skills
Radio Communication Background (RF Frequency)
Knowledge of ITIL
Knowledge of Virtualization Technology such as (VMware, KVM, Cloud and Hypervisor)
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].
Website: http://www.motorolasolutions.com/
Headquarter Location: Chicago, Illinois, United States
Employee Count: 10001+
Year Founded: 1928
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Cyber Security ⋅ Telecommunications ⋅ Video