Posted:
9/11/2024, 11:33:04 PM
Location(s):
Sofia-City, Bulgaria ⋅ Sofia, Sofia-City, Bulgaria
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Remote
Serving as the first point of contact for policyholders who experience accidents abroad.
Showing a great understanding of customer situation, taking into consideration various circumstances and desired outcome.
Communicating extensively with customers and other parties i.e. providers, partners, medical professionals, airline companies, other institutions .
Monitoring and reporting on patient status, making appropriate arrangements for either emergency remote medical treatment, or medical evacuation.
Gathering and storing case data according to internal compliance regulations, ensuring patient s data confidentiality.
Performing reviews of policy details and approving expenses for assistance cases based on its terms and conditions.
Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
Fostering a culture of cooperation between team members to ensure high professional standards and a positive atmosphere.
Excellent knowledge of both French and English language C1.
Willingness to work on shifts day shifts only .
Strong verbal and written communication skills.
Ability to work independently, organize and prioritize own tasks effectively.
Very good problem solving skills.
Team work capabilities knowledge sharing, providing seeking guidance and advice when needed.
General computer literacy MS Office.
Work experience in customer service will be considered as a strong advantage.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing