Senior Director, UX design

Posted:
9/4/2024, 10:57:50 AM

Location(s):
Arkansas, United States ⋅ Bentonville, Arkansas, United States

Experience Level(s):
Senior

Field(s):
UI/UX & Design

Position Summary...

What you'll do...

User Discovery: Requires knowledge of: User experience strategies; User interviews and surveys; User journeys; Story boards; Contextual inquiries. To demonstrate awareness of trends in user consumption habits to develop or improve interaction design and user experience strategies. Proactively identifies areas for user profile enhancements and new participatory design features based on user interviews and surveys. Plans site visits to end users. Maintains appropriate records of user observations. Presents data from site visits in ways that can be used to drive design (for example, user stories, user journey maps). Critically evaluates previous user research from multiple sources and perspectives. Managing Functional Partnerships : Requires knowledge of: Stakeholder identification and mapping; Stakeholder analysis; Stakeholder communication; Stakeholder engagement techniques; Stakeholder management effectiveness tools and methods; Fluency in many specialized business vernacular; Deep understanding of diverse markets to deliver customer and business value; adapt style and best practices to accommodate cultural differences. To build and maintain collaborative and strategic alliances with a wide range of partners across the business and industry; leverage their support to drive business programs & priorities. Create an environment that supports collaboration with people from different functions and have different technical viewpoints. Provide insights on the impact of cross functional team collaboration on achieving strategic goals. Support colleagues and stakeholders to develop their understanding of technology, business and performance to identify solutions to deliver improved services, solutions and relationships. Design Research: Requires knowledge of: Principles of research; Best practices of qualitative and quantitative research; Data analysis techniques; Techniques to detect gaps in information; Legal risks, factual errors, and breaches of codes of conduct involving the use of research material; Organizational research requirements; Success metrics for research projects; Purpose of research and how it will be used; Values, limitations, and risks of sources and social networks for research purposes; Emerging methods for obtaining relevant information. To commission and oversee the research project plans until project reaches the finalization stage. Drives the main research objectives and resource constraints of projects. Determines research procedures and research methods best suited to collect and analyze information. Oversees the interpretation of research findings to ensure relevancy. Drives improvements to research processes and practices to improve research outcomes. Driving Customer/Client Needs : Requires knowledge of: Customer and business problems; Dependencies and impacts on product processes/ways of working; Journey mapping; Process optimization; Communication and influencing techniques. To enable the creation of an ecosystem involving customers, vendors, and partners to create solutions that meet customer needs in a pre-emptive manner. Fosters the importance of understanding the customer needs for designing solutions, within the organization. Works with customers and business partners to identify and remove barriers. Prototyping : Requires knowledge of: Prototyping disciplines, tools, and techniques within target environments; User-centered design principles; Information hierarchy and design principles, task analysis, and system design processes. To drive adherence to and use of interaction patterns and templates to design prototypes that account for primary and secondary use cases, complex data exchanges, and error conditions and contribute to the pattern library. Evaluates the types of prototypes and technologies to be used to design and develop prototypes and technical proofs of concept. Provides guidance to build interactive models that can access live content with reusable components and tools to enable and facilitate prototyping. Evaluates current standards, policies, and guidelines in the development of prototypes. Interaction Design : Requires knowledge of: User-centered design principles; Native mobile conventions and capabilities (for example, Apple's Human Interface Guidelines for iOS, Google's Android design patterns); Information hierarchy principles; Task analysis; System design processes. Interaction patterns and templates. To coach team members/ stakeholders on the evaluation of various designs. Compares and contrasts approaches and tools to measure the business impacts of alternative user experience designs. Creates and defines interaction patterns and templates to design consistent and scalable design solution that accounts for primary and secondary use cases, more complex data exchanges, and complete error conditions and contribute to the pattern library. Serves as subject-matter expert for user consumption habits in order to guide the development strategy for interaction design and the user experience strategy. Visual Design: Requires knowledge of: User-centered design principles; Native mobile conventions and capabilities (for example, Apple's Human Interface Guidelines for iOS, Google's Android design patterns); Templates and style guides; Design tools. To coach team members on the evaluation of various designs. Compares and contrasts approaches and tools to measure the business impacts of alternative designs for industry standard visual experiences. Creates and defines templates and style guides to design consistent and scalable design solutions at the enterprise level. Influencing and Building Stakeholder Consensus: Requires knowledge of: Verbal/Non-verbal behaviors; Application and allocation of Business Communication styles/techniques in ambiguous and challenging situations; Communication channels/mediums; Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties; Influencing styles. To lead discussions with varying viewpoints confidently. Influence diverse audiences using customized communication and appropriate frameworks. Leverage fact-based data & analytics insights to build a cohesive narrative and present in a clear, concise and meaningful way. Demonstrate superior decision and coordination skills when faced with conflicting or ambiguous inputs. Become a trusted advisor to diverse stakeholders, influencing them to act on the product/technology matters. Provide respectful, effective, timely feedback and seek, internalize, and utilize received feedback. Usability Testing and Iteration: Requires knowledge of: User profiles; Testing scenarios; Documentation; Test plans To perform testing against a design specification and solves testing issues. Consults on test strategies, components, processes, plans, and approaches during the user acceptance testing process. Compares and contrasts the features and benefits of major acceptance testing frameworks. Applies user acceptance testing in typical software development scenarios. Critiques user acceptance plans for appropriateness and completeness. Develops approaches for acceptance testing according to legal or contractual agreements. Monitors end users in defining the testing environment and acceptance criteria. Explains the importance of active participation in test designs and other testing phases. Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas. Live our Values - Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance. Live our Values - Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. Embrace Change - Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks. Embrace Change - Digital Transformation & Change - Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model. Deliver for the Customer - Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omnimerchant mindset and the EDLP and EDLC business models to all plans and initiatives. Deliver for the Customer - Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies. Focus on our Associates - Diversity, Equity & Inclusion - Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs. Focus on our Associates - Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action. Focus on our Associates - Talent Management - Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $160,000.00-$320,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 9 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
4 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart

Website: http://www.walmart.com/

Headquarter Location: Bentonville, Arkansas, United States

Employee Count: 10001+

Year Founded: 1962

IPO Status: Public

Last Funding Type: Post-IPO Debt

Industries: E-Commerce ⋅ Grocery ⋅ Retail ⋅ Retail Technology ⋅ Shopping