Empower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow.

Join BMI Group and contribute to the ongoing evolution of our competence center, shaping the future with a diverse team in Vilnius!

We are seeking a skilled and experienced Workday HR Technology Analyst to join our dynamic HR Technology team. This role is pivotal in managing, configuring, and optimizing our Workday platform to support our strategic business objectives across all BMI countries. The successful candidate will grow into a subject matter expert for multiple Workday modules and will be responsible for providing advanced system support, leading enhancement projects, and ensuring data integrity.

A primary responsibility of this position is the management and resolution of all Workday-related support tickets submitted through ServiceNow and supporting all Workday-related training needs. The ideal candidate is a proactive problem-solver with technical expertise in Workday and a strong commitment to providing excellent user support.

This position will report to the North American HR Technology Team.

Key Responsibilities

Tier 1, 2, & 3 Support & Ticket Management:

• Manage and resolve all BMI Workday-related tickets raised in ServiceNow in a timely and efficient manner, adhering to established Service Level Agreements (SLAs).
• Triage, investigate, troubleshoot, and resolve complex user and system issues, maintaining clear and consistent communication with end-users throughout the process.
• Serve as the primary escalation point for the BMI HR function on all Workday system-related inquiries.

Workday Configuration & Administration:

• Partner with the HR Technology Team on the configuration, enhancement, and maintenance of Workday modules, including HCM Core, Performance Management, Goals, and Absence.
• Assist the technical lead for Workday projects, including semi-annual releases, new feature adoption, and system enhancements.

Collaboration & Documentation:

• Partner with HR Business Partners, Global Process Owners, GBS HR Delivery Team, and other stakeholders to understand business requirements and translate them into effective Workday solutions.
• Develop and maintain comprehensive system documentation, user guides, and training materials.

Workday Training SME & Facilitation

• Triage tier-1 support inquiries to identify recurring user pain points, using data insights to proactively update the training catalog and drive self-service adoption for Employees, Managers, HR, and GBS HR Delivery teams.
• Partner with the HR Technology Team  to translate complex configuration changes and system updates into digestible job aids, quick-reference guides, and video tutorials.
• Identify, coordinate, and co-facilitate regularly scheduled system onboarding for new hires, lead targeted navigation sessions, and host drop-in virtual "office hours" during major Workday feature rollouts for Managers, HR and GBS HR Delivery teams

Qualifications & Experience

Required Qualifications:

• Bachelor’s degree in Human Resources, Information Technology, Business Administration, or a related field, or equivalent work experience.
• A minimum of 1-3 years of hands-on configuration experience with Workday.
• Experience with Workday’s Human Capital Management (HCM) module is a must.
• Experience in Workday’s Performance Management, Recruitment, Onboarding, Absence Management, and Custom Reporting would be considered as an advantage.
• Ability to quickly learn Workday business processes (BPs) and comfortably explain them to non-technical audiences.
• Understanding of HR principles, processes, and data.
• Understanding of GDPR rules and regulations.
• Excellent analytical, problem-solving, and critical-thinking skills with a high degree of accuracy and attention to detail.
• Proven ability to manage multiple priorities and deliver high-quality results in a fast-paced environment.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience creating technical documentation, step-by-step user guides, or digital learning media.

Preferred Qualifications:

• Highly desired: Experience with ServiceNow for IT Service Management (ITSM), including navigating the platform and managing the lifecycle of support tickets (creation, routing, resolution, closure) 

What we offer:

Opportunity to contribute to an Evolving Business Services Centre: You'll have the chance to influence and contribute to the ongoing development of our established Business Services Centre.

Vibrant & Diverse Environment: Work in an international and talented team with plenty of opportunities to gain diverse experiences.

Professional Development & Qualifications: As an ever-changing organization, we offer various avenues for professional development and skill enhancement. You'll expand your expertise and grow within your role, and we provide comprehensive ACCA support to help you advance your professional qualifications.

Flexible Hybrid Model: Enjoy a balanced work week with our hybrid model, which includes one day of remote work each week. As well as flexible work hours.

Health & Well-being:

• Private health and accident insurance

• Access to free sports facilities in the office building

Convenient Perks:

• Lunch discounts at iLunch restaurant

• Access to the perks.lt discount program (exclusive deals and offers)

• New and modern office with free parking space

Engaging Events: Participate in fun company events like Pet Day, birthday celebrations, Kids' Day, and exciting winter and summer gatherings.

The gross monthly salary for this role is between 3000 and 3800 EUR gross, with the final offer reflecting your qualifications and experience.

BMI Group is not just a world leader in the supply of total roofing systems. It is a place where people can reach their full potential.

We have operations all round the world, and a wide range of different job roles and opportunities to offer. With our global resources, local knowledge, and commitment to career development, we are geared to enable you to succeed.

#LI-SM1

A career with BMI Group is more than just a job. We help you to find work you enjoy, to use your skills, and support you to become the best you can be.

Working together we can achieve great things. Come and join us.