Posted:
8/18/2024, 5:00:00 PM
Location(s):
Toronto, Ontario, Canada ⋅ Ontario, Canada
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Operations & Logistics
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Job Description
The opportunity
Manulife is a leading Canada based financial services organization with principal operations in Asia, Canada and the United States where we operate as John Hancock. With market-leading positions across North America and Asia, we leverage a diverse business platform that offers a range of financial solutions in both developed and developing markets around the world. Our vision is to help people with their most important financial decisions. To enable that vision, Manulife is aligning our entire organization and providing advanced tools and capabilities to help achieve our goal of putting the customer at the centre of everything we do, culturally and operationally. We are embarking on the most forward-thinking strategy in our history as we shift from the traditional product and distribution focus.
Global Operations Risk and Control team supports the management of operational risk, including transaction processing, fraud, business continuity, and Third Party Risk, by embedding robust risk culture through talent, metrics, and data across the operations function globally.
The AVP, Third Party Risk Management Centre of Excellence (CoE) is a newly established global Line 1 role accountable for ensuring effective implementation of the Company’s Third Party Risk Management framework, policy, and processes globally, including design and development of global strategy on Third Party Risk, build enterprise capabilities and processes to effectively monitor the organization’s risk posture and remediation, and govern organization’s compliance to regulatory requirements and Manulife’s Third Party Risk Management standard. This role will report to the Head, Risk & Controls, Global Operations.
Key Responsibilities:
Leadership (30%):
Develop and enhance MFC’s global strategy on Third Party Risk Management in line with evolving regulatory environment, internal business requirements, and external market developments
Act as Manulife’s primary Line 1 representative to external regulators on Third Party Risk Management including review, data requests, and other inquiries
Influence stakeholders across all levels of the organization to continually improve Third Party Risk Management aligning with organization’s digital and customer ambitions while reducing operational risk and cost
TPRM Program (Change) Design and Implementation (30%):
Lead the design and consistent implementation of global Third Party Risk Management capabilities including global Inventory, proactive risk monitoring, and leveraging AI capabilities, etc.
Responsible to ensure quality and completeness of Third and Fourth Party data globally through implementation of consistent data architecture and data management practices
As a Third Party Risk Management subject matter expert, partner with Procurement, business, and technology to design and implement fit-for-purpose Third Party Risk Management processes that facilitate better identification, assessment, and management of risk for specialized arrangement types (e.g. Reinsurance, Legal)
Lead global TPRM program management to ensure adherence to execution timeline across technology, ops, and risk and timely escalation of risks
Ongoing Execution of TPRM Governance (30%):
Lead design and implementation of Global Third Party Risk Management Governance structure, including management committees and working group, in collaboration with L1 and L2 partners
Define, aggregate, analysis, and report enterprise TPRM KRIs to monitor risk posture and drive remediation actions across global portfolio of third and fourth parties
Govern completeness and quality of required TPRM outputs (e.g. due diligence and risk assessment process where applicable) and support business in execution of select activities
Lead development of communication and training pertaining to Third Party Risk Management globally
Lead regular framework, policies, and standard review; collaborate with other Third Party Risk Management SMEs / business and propose recommendation on enhancements
Team Building and Leadership (10%)
Lead a team of 4-5 individuals comprising of data, change management, and risk management expertise.
Skills / Competencies:
Stakeholder Management – communicates complex and ambiguous topics with clarity and ease; able to interface with different stakeholders at all levels and represents the company externally with confidence; skilled in both oral and written communication.
Problem solver and decision maker – effectively leverage internal resource and external industry / market insights to assimilate, synthesize, and recommend solutions for complex challenges; takes ownership to make informed and timely decisions and own implementation of solutions.
What motivates you?
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.
Job Requirements:
Leadership experience in managing Third Party Risk Management lifecycle in Financial Services industry
Confidence, maturity and credibility to deliver and present to Senior Executive leadership and business unit leadership teams
Ability to foster and build relationships, engage and influence others, work with diverse subject matter experts. Flexible and adaptable when dealing with change with a strong awareness and understanding of cultural diversity.
Strong relationship-building skills and ability to influence across all lines of business and at all levels of the Company.
Proven ability to multi-task and manage competing priorities.
Excellent presentation and facilitation skills. Work well under pressure.
High level of self-motivation and keen sense of 'owning' and delivering on project deliverables
Expertise in working within a global / matrix organization.
Education/Professional Experience:
Bachelor’s degree in Business, Economics, or Finance
Experience in Strategy, Operational Risk, and/or Finance
10+ year demonstrated success in progressive roles
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first culture
We lead with our Values every day and bring them to life together.
Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
Continuous innovation
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Salary range is expected to be between
$123,400.00 CAD - $229,300.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Website: http://www.manulife.com.hk/
Headquarter Location: Kowloon City, Kowloon, Hong Kong
Employee Count: 1001-5000
Year Founded: 1897
IPO Status: Private
Industries: Financial Services ⋅ Life Insurance ⋅ Retirement ⋅ Wealth Management