Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

 

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

 

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

 

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

As an AI Solution Engineer Associate, you will contribute to the development and delivery of conversational AI solutions for customers, taking an active role in solution design, prototyping, technical integration, and client-focused problem solving. You will work on real customer use cases, applying your academic knowledge in practice while building hands-on expertise in conversational AI workflows. The role sits at the intersection of engineering, customer engagement, and innovation, with close collaboration across cross-functional teams and support from experienced professionals.

What you’ll do

• Support customer discovery sessions to understand business challenges and solution requirements, with guidance from senior team members

• Translate client needs into structured engineering briefs and contribute to shaping proposed solutions

• Build, test, and refine conversational AI workflows using programming, prompt engineering, and platform tools

• Contribute to rapid prototyping and iterative refinement of AI solutions, taking ownership of assigned workstreams

• Support integration of conversational AI capabilities into customers’ existing technology environments and help validate solution performance

• Troubleshoot and help resolve issues in deployed AI systems, escalating complex cases when needed

• Collaborate with Conversational Designers, Product, Engineering, Sales, and Implementation teams to support solution delivery

• Create and maintain reusable solution architectures, deployment playbooks, and best practices

• Build strong knowledge of Infobip’s product portfolio, the conversational AI ecosystem, and emerging industry trends

• Synthesize field observations and deployment patterns into actionable product improvement recommendations

What makes you a strong fit

• Recent graduate in engineering, computer science, information technology, or a similar field

• Availability to start on May 18th

• Strong interest in conversational AI, solution engineering, and customer-facing technology

• Good foundational programming skills and confidence applying them to real-world use cases

• Strong interest in understanding business problems and customer needs (shown via internships, university projects, case studies, or hackathons)

• Hands-on exposure to AI/LLM solutions (e.g., chatbots/agents, prompt engineering, basic RAG, or API integrations) through academic or personal projects

• Strong communication and collaboration skills across teams and stakeholders

• Fluent in spoken and written English

• Strong problem-solving and troubleshooting skills with moderate guidance

• Structured, detail-oriented, and reliable in a fast-paced environment

• Curious about customer needs, solution design, and industry trends, with a proactive learning mindset

Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

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