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Working from home, presents at-need cemetery and pre-need arrangement services and products to consumers. Responsible for achieving monthly sales target. As a self-starter, develops relationships within the community to generate qualified leads. Follows up on leads generated from marketing campaigns to qualify lead and schedule sales appointments. Follow-up with client families for referrals by establishing professional relationships and service excellence.

JOB RESPONSIBILITIES

Revenue Generation

• Responsible for attaining or exceeding monthly sales revenue quota.  Applying sales skills presents Dignity Memorial® Personal Planning Guide electronic PowerPoint presentations to consumers informing them of at-need cemetery and pre-need arrangement services and products.  Influences consumers on the benefits of pre-planning for a soft close. 
• Guides and tours prospective families through cemetery grounds or crematory mausoleums actively listening to needs, asking probing questions, and discussing options.  Develops an understanding of each family’s unique needs and offers solutions to meet their needs. Provides service beyond expectations to form the foundation for future sales.  Promotes the SCI Brand and service excellence.   
• Following company processes and procedures, thoroughly and accurately completing contracts; follows up on outstanding documents and family questions. Provides and walks family through final contract.  Addresses final questions. 

Prospecting

• Self-initiates leads throughout the community, professional networks, civic, businesses, and organizations by building professional and reliable relationships.  Prospects at least 50% of the workday include approaching families face-to-face during events, door knocking, or seminars.  Maintains and tracks activity levels in the Customer Relationship Management (CRM) database to ensure productivity, often works nights and weekends
• Obtains referrals from families served through aftercare visits (ACV).
• Schedules sales appointments.  Based on qualifying leads, prepare marketing materials or cultural knowledge for appointments.

Build Relationships with Families

• Establishes and maintains professional and service-oriented relationships with families by connecting with the family, resolving their concerns and needs, and meeting commitments.  Connects with families through listening, honest communication, and genuine concern
• Supports families in grief with acts of kindness; attends services and/or receptions.
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future

Teamwork

• Collaborates and builds professional working relationships with management and staff to provide high-quality services and improve processes
• Share family concerns with the rest of the SCI team

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent required
• college coursework preferred

  

License

• Funeral Directors License where required by state law
• Life Insurance license where required by state law; the company will support obtaining licensing
• Current state/province-issued driver’s license with an acceptable driving record

Experience

• Sales experience preferred
• Industry experience a plus
• Previous Customer Relationship Management (CRM) systems experience a plus

Skills and Abilities

• Computer and technology skills
• Goal-oriented self-starter
• Public speaking ability; comfortable presenting to small groups
• Ability to work well in a team, as well as independently
• Ability to work a significant number of evenings and weekends
• Bilingual is a plus

Postal Code: 33135

Category (Portal Searching): Sales

Job Location: US-FL - Miami