Sr Manager, Modernization Operations

Posted:
3/25/2025, 4:56:28 AM

Location(s):
Washington, United States ⋅ Seattle, Washington, United States

Experience Level(s):
Senior

Field(s):
Operations & Logistics

Date Posted:

2025-02-20

Country:

United States of America

Location:

OT372: SS - SEATTLE, WA 3315 South 116th Street #149, Seattle, WA, 98168 USA

Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there's never been a better time to join our team. We are the leader in elevators, escalators, and moving walkways. We're seeking a EHS Specialist, Strategic Customers, who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.

Otis Elevator Company is searching for a highly motivated Sr Manager, Mod Ops to provide direction, support, and leadership for all modernization field operations within a specific Operating Area.

Responsibilities

  • Provide on-going training, development, and leadership to the modernization employees
  • Provide technical direction to field operations staff and participate in large bids
  • Responsible for the quality of all modernizations for the Operating Area
  • Investigate and resolve all critical customer issues
  • Report and present on recommendations for all product designs and performance requirements
  • Monitor field tests as well as first inspection and data reports
  • Consult with modernization superintendents, constructors, adjusters regarding problems encountered with product performance
  • Proactively aid the Operating Area in regard to the malfunctioning of equipment
  • Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe

Education

  • High school diploma or equivalent required; bachelor’s degree preferred

Qualifications

  • 5+ years elevator industry experience required
  • Management experience required
  • Ability to work in a highly team-oriented and dynamic environment
  • Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
  • Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
  • Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
  • Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio 

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs  

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here 

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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