Position:

Junior Customer Support Associate

Job Description:

Junior Customer Support Associate

At Arrow, we're currently looking for a Junior Customer Support Associate. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.
Formal Business Title: VAS Order Representative

What You'll Be Doing

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements
• Assist Sales with overall Quote to Order activities
• Responsible for post-order to Invoice including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process
• Backlog Management
• Work with the Asset and different portals to expedite factory purchase orders to meet customer opening order demands
• Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents)
• Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing
• Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites
• Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner
• Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.)
  Job Complexity
• Has developed knowledge and skills through formal training or considerable work experience
• Works within established procedures with a moderate degree of supervision.
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
   

Job Complexity

• Entry level role, suitable for candidates with foundational experience in customer service or sales support, or those looking to gain more experience in this area.

 

What You'll Need

• 1 year of experience or High school graduate with equivalent related experience
• Industry experience is preferred in a similar field
• Must be familiarized with ERP systems
• Must be familiarized with Quoting process
• Must be familiarized with RMA
• Must be familiarized with Expedites
• Basic to intermediate knowledge of Microsoft Excel is a must
• Experience supporting sales efforts
• Communication skills teamwork-oriented
• Ability to communicate fluently in English; knowledge of German or French is a strong plus
   

What’s In It for you?

• This is a full-time position
• Working in a multicultural environment
• Permanent contract
• Other benefits – Private medical care program, Multisport card
• Hybrid role

#LI-KK1 #LI-HYBRID

Location:

PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type:

Full time

Job Category:

Business Support