Manager, Customer Support

Posted:
1/14/2026, 9:09:22 AM

Location(s):
Mexico City, Mexico

Experience Level(s):
Mid Level

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

Restaurant365 is seeking a dynamic and experienced Customer Support Manager to lead our nearshore support team based in Mexico. This team operates under an Employer of Record (EOR) partnership, but you will serve as the direct people leader—responsible for day-to-day performance, development, communication, and alignment with our US-based Support leadership. 

The ideal candidate is a strong people manager, effective communicator, and passionate about building high-performing teams that deliver outstanding customer experiences. This role acts as the bridge between the Mexico-based team and their functional counterparts in the US, ensuring clear expectations, consistency, and accountability. 

Restaurant365

Website: http://restaurant365.com/

Headquarter Location: Irvine, California, United States

Employee Count: 251-500

Year Founded: 2011

IPO Status: Private

Last Funding Type: Private Equity

Industries: Accounting ⋅ Productivity Tools ⋅ Restaurants ⋅ SaaS ⋅ Software

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