As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job description: M1 - Operations

Manager, Fund Services Operations

• Job Description Summary

Provides mutual funds transaction processing services with a customer-focused approach. Provides proactive and innovative solutions to customers. Leader of professionals or first-level leaders working on issues of a diverse scope or coordinating department activities. Exercises wide-latitude to make decisions within established company policies to meet business objectives. Advises staff and partners with cross-functional teams to meet project schedules and to develop solutions to issues. Accountable for department results. Establishes procedures and recommends changes to policies. Minimally requires a Master's degree and 4 years of related experience, or Bachelor's degree and 6 years of related experience, or high school degree and 8 years of related experience.

• Job Description

Get To Know The Team:  As the Manager, Financial Services Operations, you will be responsible for leading and developing a team of Supervisors in our Core Processing department. Within the Transfer Agency, we provide back-office financial services to Mutual Fund Clients and their investors.  These services include establishing accounts, processing shareholder and broker/dealer trades, facilitating money movement between the fund and shareholders, completing analysis of fund and investor data, and more.

What You Will Get To Do:

• Serve as the day-to-day leader and knowledge resource for Supervisors and Associates on the Transaction Processing team.
• Provide specific direction and implementation for various transaction related training, emphasizing the development and fulfillment of associate training plans.
• Lead ongoing assessments of the key components of quality service delivery, including effective design of procedures, adherence to procedures, systems tools available to associates, associates’ knowledge, skills and training and the overall morale and commitment of team members.  
• Provide guidance, mentoring and leadership development to the Transaction Processing team supervisors and other team members.  
• Oversee consistent application of key controls for operations, compliance, and security within Transaction Processing.   

What You Will Bring:

• Minimally requires a Master's degree and 4 years of related experience, or Bachelor's degree and 6 years of related experience, or high school degree and 8 years of related experience.
• Experience managing professional individual contributors and/or leading supervisors of a support team.
• Experience participating in the interview/selection process, providing training and mentorship, offering career development guidance, and managing performance.
• High energy and enthusiasm with a passion for people leadership
• Experience in financial services operations, mutual funds and transaction processing preferred
• Excellent attention to detail and accuracy and strong multi-tasking skills
• Computer experience (Word, Excel, Microsoft Outlook)
• Excellent Interpersonal and customer service skills

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.