Director, Operations Performance Management

The Director, Operations Performance Management, is responsible for enabling the delivery of all Asia operations priorities aligned to the 5 Must Win Battles and Global Operations strategy.

The successful candidate will own the delivery of financial and non-financial performance of Asia Operations, reporting to the Head of Operations Innovation, Transformation and Performance. The successful candidate will focus on strategy execution, business management and financial reporting. They will ensure strategic initiatives are executed to maximize value creation and profitability, managing business and country outcomes through specific analysis and evaluating opportunities. He/She/They will plan and direct administrative, financial, and cross functional activities to enable ease of decision making for Asia Operations leadership.  Comprehensive knowledge of insurance industry and experience in delivering change management projects are preferred.  This role will have frequent interfacing with global, regional, and country level and function executives.   

Position Responsibilities:

The role will partner closely with Asia COO and Asia Head of Operations Innovation, Transformation and Performance to deliver against Asia and Global Operations strategies across all markets. The successful candidate will collaborate with regional and local executives to ensure seamless execution of strategic initiatives, maximizing synergies across Asia and Global initiatives/region.

Strategy implementation and business transformation

• Design, develop, and enable countries to execute on short term and long-term Operations strategic initiatives that will facilitate business achievements

• Align Asia Ops strategy with enterprise-wide, Asia and Global Operations strategy and priorities; link up BUs’ strategic initiatives with the financial plan

• Ensure organization mission clarity, understanding and appropriate cascade to all key business stakeholders and Operations organization

• Research, analyze macro trends and competitor analysis to identify and validate value opportunities and areas to outpace competitors in the Operations space

• Develop governance to ensure organization alignment on action plans and monitor results and delivery according to plan

• Deliver regular communications regarding global, regional local progress, achievements, and areas of attention to ensure improvements are made and successes are celebrated

Business management and financial controls

• Lead the annual Strategy and Financial Planning process and determine KPIs for Asia Operations segment and across BUs, align with Regional Finance timeline and guideline

• Analyze financial and operational data to perform variance analysis with plans and forecasts on regular basis to identify trends, issues and to make data-driven business decisions

• Work with the regional and BU finance teams to ensure accurate reporting and decisions

• Orchestrate monthly Asia segment and BUs business review meetings to ensure financial and non-financial performance, key issues and progress of strategic initiatives are discussed and executed/resolved

• Own the HIREF process and management with Head of Operations & Risk Control to ensure the function delivers on the efficiencies committed and ensure fiscal accountabilities across all functions

• Examples of monthly/quarterly deliverables: (I) Financial Analysis – month end, Anaplan forecast, quarterly, monthly, annual budgeting (II) Asia Ops KPI track – unit cost target setting (III) Financial Reporting – Exlens, HIREF, MOR submission (IV) Global, Regional Meeting plan – Asia Financial Review (V) Other Admin – Access Management, Disbursement authorization

Required Qualifications:

• Bachelor’s degree or above

• At least 10 years relevant experiences in actuarial / product development / product pricing / strategy / finance in the insurance industry (life insurance preferred)

• Self-motivated, independent with minimal supervision and excellent interpersonal skills

• Execution focused with a keen problem-solving mindset

• Proven track record to demonstrate strong ability to connect well with peers and interact very successfully with senior business stakeholders and regional functions as required

• Excellent verbal and written communication skills

Competencies / Knowledge:

• Strong financial/data analysis with good understanding of the nuances of insurance accounting and actuarial data and analysis

• Proactive and operative with a sense of urgency: has initiative and drive to take ownership of tasks. Not be afraid to ask questions when in doubt and ability to drive things to completion quickly     

• Change management/ambiguity: ability to work in a fast-paced environment with incomplete information, but continue to push tasks through based on known information, common sense and asking the right questions

• Detail oriented: important to pay extra attention to detail to ensure the highest quality of work is submitted to senior management for their review

• Research, analysis and problem solving: strong problem solving abilities by identifying issues, taking a logical approach to finding an answer based on research and sound analysis

• Project management: ability to drive projects to execution by developing deliverables timelines and effectively managing stakeholders

• Communication: excellent speaking and writing skills are required to convey key messages in a succinct manner

• PowerPoint, Word and Excel:  expert skills on PowerPoint with the ability to tell a story and sell a message. Can analyze large quantities of data, generate charts in Excel   

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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