ROLE SUMMARY

Lead the Experience & Business Integration function within the AI Acceleration Organization (AIA) to embed AI products seamlessly into user workflows, deliver intuitive, easy-to-use experiences, and align them with the right business needs across Commercial teams.

This role leads Business Translation, Design, and QA teams to deliver user-driven AIA solutions that drive adoption and seamlessly integrate into existing workflows.

ROLE RESPONSIBILITIES
 

Strategy & Integration

• Define and execute the Experience & Business Integration strategy, embedding workflow fit, user experience, and business alignment into all AI products
• Collaborate with the Head of Strategy & Operations to ensure each product is designed around real-world journeys and operational readiness
• Partner with Product, Data, and Engineering teams to embed experience principles, design consistency, and validation standards across pods

User Experience & Design Leadership

• Oversee UI/UX & Workflow Design to deliver easy to use and intuitive experiences
• Define and govern shared design principles and systems, ensuring consistent interaction patterns and experience quality across all applications and interfaces
• Partner with product and business teams to visualize user journeys, uncover friction points, and guide design improvements that enhance usability and engagement

Business Context & Alignment

• Ensure business needs and workflows are accurately represented in product definitions and design decisions
• Partner with relevant stakeholders (leaders and end users) to confirm that products integrate effectively into day-to-day processes and address real user pain points
• Build and institutionalize a playbook for capturing user and business requirements, translating them into clear, actionable technical specifications for product and engineering teams

Quality Assurance & User Validation

• Direct QA/User Testing team to validate usability, accuracy, and end-to-end experience prior to deployment
• Define a structured testing approach that links business acceptance, functional testing, and user experience validation to ensure readiness for deployment at scale
• Ensure user testing reflects real operational workflows and scenarios

Team & Culture

• Manage and develop a high-performing team across UX Design, Business Translation, and QA disciplines (~11 FTEs)
• Promote a culture of clarity, empathy, and design-driven excellence
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

QUALIFICATIONS

BASIC QUALIFICATIONS

• Bachelor’ or Master’s Degree in Business, Life Science or Business Technology,
• 15+ years’ experience Business, Commercial Operations or Technical Partnership
• Prior experience leading large, matrixed global teams
• Experience in leading large multistakeholder projects
• Experience collaborating with offshore teams, change management and distributed setups

Additional Job Details:

• Last Day to Apply: October 29, 2025
• Work Location Assignment: Hybrid 2.5-3 days a week on site, NYHQ

The annual base salary for this position ranges from $204,700.00 to $341,100.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Information & Business Tech