Company

Cox Automotive - USA

Vehicle Operations

Fleet Services Advisor I

Individual ContributorHybrid - Ability to work remotely part of the week

No

Evening

Compensation

Compensation includes a base salary of $44,700.00 - $67,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

As a Fleet Service Advisor, it is your job to ensure that managed care customers are receiving repairs and services that meet our high expectations. We will review every managed repair both before approval is granted and upon completion for accuracy, validity, repair standards and possible warranty. You will ensure that service providers abide by the customer’s service & billing standards and specifications, and that invoices are delivered in a timely, accurate manner.

Job Duties:

• Deliver an elite customer-experience – providing industry-leading:
  • Communication (Daily, Weekly, & Monthly Reporting, Timely Field & Customer Response).
  • Quality (Billing Accuracy, Service Standards).
  • Safety (Customer Safety Standards and Expectations, PM Currency & Findings, DOT compliance).
• Analyze, Dispute, & Approve/Deny internal and external Vendor Estimates.
  • Utilize Vehicle Repair History, Vehicle Warranty Information, Parts Pricing, SRT Times, Budget.

• Audit Daily Managed repairs and PM inspections submitted for accuracy and validity.
  • RO Summaries.
  • PM Write-Ups/Pictures.
• Schedule & Manage PM Currency for customers/vehicles that utilize 3rd Party Vendors.
  • Ensure we are receiving technician certifications & DOT forms.
• Act as our managed customers proxy with responsibility to manage their repairs on their behalf.

Minimum Qualifications:

• Bachelor’s degree in a related discipline. The right candidate could also have a different combination, such as 4 years’ experience in a related field.

Preferred Qualifications:

• Familiarity with Fleet Maintenance, particularly heavy & medium duty fleets.
  • Standard Repair Times, Industry Trends, Service Intervals, Vehicle Components.
  • Previous mechanical training preferred.
  • Industry Certifications like ASE will be taken into consideration.
• Strong organization skills.
  • Simultaneously navigate multiple tasks & customers.
• Excellent Written & Verbal Communication Skills.
• Skilled in Microsoft Office Suite.
• Strong problem-solving skills resulting in reduced downtime for our customers.
• Adaptable to a changing environment with the ability to learn new software.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.