Role Description

The Officer is responsible for core processing within specific functions, depending on the individual team, within one of the designated Investment Operations Functional Pillars, and is responsible for the quality processing for Corporate / Retail Clients on behalf of FNZ.

This means the following key requirements,

• The role holder will be responsible for all aspects of day to day processing, around process following and quality,

• The role holder will be responsible for service delivery to our corporate clients from their core activities, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ KPIs.

Responsibilities will include, but are not limited to:

Role Description

Strategy

• Deliver best in class operational services to clients and internal partners.

• Support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.

• Participate as an internal stakeholder and positively support the relationships globally to create a positive, collaborative, and engaged relationship.

• Engage with external stakeholders in relation to their team’s issues, service standards, change and risk including clients, custodians, consultants, potential clients, third parties, regulators, and non-executive directors.

Process

• Ensure errors are minimised with processing and quality actions,

• Delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure, through quality processing,

• Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for the team.

• Complete personal risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on quality and prevention.

• Ensure adherence of operational controls, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Manager and/or Senior Officers to evidence standards achieved.

• Support quality of processing for handling client assets and client money within role; and deliver reporting / evidence to the Manager and/or Senior Officers to evidence standards achieved.

People

• Maintain training requirements

• Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making.

• Ensure compliance with all mandatory training is completed in a timely fashion.

• Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff.

Experience Required

• Operations experience within the Wealth Management / Platform industry.

• Proposition knowledge of platform industry, from Retail Client to Asset Servicing delivery.

• Experience in client services.

• Technical operational knowledge relative to the team under role holders’ remit,

• Change management experience,

• Understand of risk/compliance policies and processes for a financial services business

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.