Posted:
9/16/2024, 7:06:06 AM
Location(s):
Phoenix, Arizona, United States ⋅ Wisconsin, United States ⋅ Arizona, United States ⋅ Milwaukee, Wisconsin, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support
Job Description
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
About the role:
This role will be joining the Debit Department team and will manage the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management of the client loyalty process.
What you will be doing?
Develops strong working relationships with assigned clients and FIS resources.
Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) "misses" and contacts appropriate product area if "misses" fall within guidelines of a contractual penalty.
Acts as an escalation point between client and internal support teams.
Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in client's queue and to discuss available service offerings.
May participate in business reviews to learn about clients' strategic direction as well as gain a good understanding of the products and/or services FIS is offering.
What you will need:
5-7 Years Minimum of recent Banking experience in a Client Facing role.
5-7 Years Minimum recent experience with Credit Card Processing, Debit, ATM
Requires knowledge of operations/ payments.
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Bonus if you have:
Experience with any or all of the following Switch Processing Applications:
Transaction Routing
Authorization and Authentication
Real-time processing
Security
Integration
Compliance
What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Website: https://fisglobal.com/
Headquarter Location: Jacksonville, Florida, United States
Employee Count: 10001+
Year Founded: 1968
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Banking ⋅ Financial Services ⋅ Information Technology ⋅ Payments