---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: Business Transformation POSITION TITLE: Business Transformation Manager WORK SETUP: Return to Office RESPONSIBILITIES: • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment • Build and deliver Operational/Delivery Excellence training and coach on business excellence principles • Assist organization in the creation, monitoring, measurement and analysis of standardized processes • Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles • Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings • Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis • Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization • Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc. • Communicate to key management stakeholders on salient quality issues and business opportunities OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Cebu City, e-Bloc Tower 3

SKILL AND QUALIFICATIONS: Must Have: • At least 8-12 years overall experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement • With relevant experience in AI or RPA or Transformation • Open to ASEAN and local market • Open to non-local resources • Open to all industries (preferred to have Utilities, Network, Customer service, Helpdesk, Sales Operation industry background, good to have not mandatory) • Open to IC candidates • With provision for P43/P44 hires Good to have: • With experience or knowledgeable in Utilities, Network, Customer service, Helpdesk, Sales Operation industry background. • Green Belt Certified or Black Belt Trained • With 5 years of experience in managerial role • Handled a minimum of 200 operations FTEs (number of FTEs is flexible)

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