At Wasatch Property Management, we are looking for a Resident Services Coordinator who will play a pivotal role in our community, ensuring the satisfaction of our residents and guests. This individual will be responsible for overseeing the day-to-day operations of the on-site Serenity Market convenience store, contributing to the Resident Services Team's mission to create an exceptional living environment for our residents, managing clubhouse spaces and reservations, and directing the Soleil Suites Airbnb program. Additionally, they will serve as after-hours support for both full-time residents and short-term guests.

Benefits and Pay Range:

The pay range for this position is $16+ per hour, plus a monthly bonus potential!

Candidates starting pay will be determined based on job-related skills, experience, and qualifications.

●     Health, dental, and 401(k) program/match

●     Paid time off for vacation, sick days, and holidays

●     Apartment Rent Discounts, bonuses, and recognition for a job well done!

We offer competitive salaries and benefits, providing a solid foundation for your professional growth. At Wasatch Property Management, you can access numerous personal and career development opportunities. Our positive and supportive work environment ensures you can thrive and reach your full potential.

Why You’d Want This Job:

•  Wasatch won’t provide you with just a great place to work but will provide resources to help take care of you.
• We invest in YOU - by providing you with an environment for growth through coaching and experience while developing skills for success through guided education.
• Make sure you’re covered - superior health, dental, and 401(k) program/match that keeps you on track for your future.
• Give you a break - Paid time off for vacation, sick days, and holidays.
• Reward you - Apartment Rent Discounts, bonuses, and recognition for a job well done.

What you’ll do:

As a Resident Services Coordinator, you will collaborate closely with our dedicated property management teams, consistently delivering exceptional service to our residents. Each day will bring new and diverse challenges, requiring you to excel at prioritization, multitasking, creative thinking, and proactive problem-solving. By actively listening to our residents, you will identify their unique needs, offer tailored solutions, address any concerns, and ensure their satisfaction by guiding them through our comprehensive resident services. With a positive and vibrant energy, you will bring warmth to every interaction, promptly and effectively resolving any issues, and making sure everyone feels valued and welcomed in our community.

• Act as the face of our community by providing exceptional customer service to prospective tenants, current tenants, and property staff, leveraging a deep understanding of the property and its operations.
• Assist property staff with the planning and execution of resident activities, enhancing the overall living experience for all residents.
• Coordinate and manage resident functions and activities, ensuring new residents are acquainted with the property.
• Address inquiries related to leases, utilities, policies, and ensure adherence to the property's code of conduct.
• Manage package deliveries, distribution, and package claim reminders.
• Develop and circulate a property newsletter featuring upcoming events, marketing materials, resident services, and advertisements.
• Handle resident concerns, including neighbor disputes, maintenance requests, and other resident needs.
• Prepare incident reports related to resident issues in compliance with company standards.
• Schedule and oversee activity center or clubhouse rentals, manage associated contracts, and collect applicable fees.
• Process maintenance work orders, ensuring timely and accurate completion, and follow up with residents for feedback.

Who you are:

As a Resident Services Coordinator, your role is pivotal in elevating our team to new heights! At Wasatch, you're not just another employee number; you're a valued member of our family. We take great pride in empowering our team members to be heroes in their own right, fostering a sense of accomplishment that comes from making a real difference in the lives of our residents and the success of our community.

• Ability to build rapport with prospects, actively listen, and help identify their needs,
• Willingness to provide superior service.
• Reliability while always being prompt and accessible.
• Desire to learn and have fun while doing it.
• A “Resident First” mindset.
• Ability to multi-task.
• Motivation for career advancement

What You'll Do:

As a Resident Services Coordinator, you'll be an integral part of our community, consistently delivering exceptional service to our residents and guests. You'll connect with prospective and current residents, manage the leasing process, conduct tours, and collaborate with maintenance staff to address tenant requests. You'll bring warmth to every interaction and promptly resolve apartment-related issues, ensuring everyone feels valued and welcomed.

Who You Are:

• You can build rapport with prospects, actively listen, and help identify their needs.
• You are dedicated to providing superior service.
• You're reliable, punctual, and accessible.
• You have a desire to learn and enjoy the process.
• You prioritize a "Resident First" mindset.
• You excel at multitasking and are motivated for career advancement.

Requirements:

At Wasatch Property Management, we provide a supportive and inclusive work environment, empowering team members for success in property management. To be a Resident Services Coordinator, you should have previous sales or customer service experience, strong communication and interpersonal skills, and the ability to work both independently and as part of a team. Flexibility in working hours, including weekends, is required.

• Previous Sales or Customer Service experience
• Strong communication and interpersonal skills
• Ability to work independently or as part of a team.
• Ability to work flexible hours, including weekends.

If you are driven by the prospect of a fulfilling career in property management, we encourage you to submit your application today. We eagerly await the chance to hear from you and embark on this exciting journey together, where you will thrive as a valued member of our dedicated team.

For more information about Wasatch Property Management, please visit our website at http://www.wasatchgroup.com/careers.html.

Wasatch Property Management is an Equal Opportunity Employer and promotes a drug-free workplace.

Pay Rate Type:

Hourly