What we are looking for

Launchpad connects ambitious companies with exceptional remote talent across Latin America. We're growing fast, and we need a sharp, motivated individual who can do two things really well: open new doors and keep existing customers thriving. As our Growth & Retention Specialist, you'll split your time between hunting for new business and nurturing our current customer base. This is a foundational role with real ownership, real variety, and a direct line of impact on company revenue.

📅Start date: June/July 2026
🖋️Contract type: Contractor, Indefinite
🕘Work hours: 7.30 AM – 4.30 PM PST
💻Work mode: 100% remote

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What You’ll Be Doing

Business Development

• Develop and execute an outbound outreach strategy targeting companies interested in hiring remote workers in Latin America.
• Research and identify qualified prospects through LinkedIn, job boards, industry directories, and other channels.
• Craft compelling, personalized outreach sequences (email, LinkedIn, phone) that generate real conversations.
• Book discovery calls and qualify meetings for the CEO with prospects who are a strong fit for our Nearshore Staff Augmentation service.
• Track outreach activity, pipeline, and conversion metrics in CRM with discipline and consistency.
• Continuously test and iterate on messaging, targeting, and sequencing to improve meeting booked rates.

Account Management

• Serve as the primary point of contact for existing customers, ensuring satisfaction and strong ongoing relationships.
• Proactively schedule regular check-ins to stay close to customer needs, team changes, and business priorities.
• Identify and flag expansion opportunities (new roles, new teams, additional headcount) and surface them to the CEO.
• Manage renewal conversations to ensure customers continue and grow with Launchpad.
• Act as a customer advocate internally, relaying feedback and flagging any risks to retention early.

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What You Need to Succeed

• 1-3 years of experience in a sales, BDR, SDR, or account management role (B2B preferred).
• A natural communicator who can write a great cold email and hold a warm, genuine conversation.
• Self-directed and organized, you don't need to be micromanaged to hit your targets.
• Curious about the remote work and staffing space, and genuinely excited about Latin America's talent landscape.
• Comfortable with outbound prospecting tools (LinkedIn Sales Navigator, Apollo, HubSpot, or similar).
• Fluent in English and Spanish.

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What to Expect from Our Hiring Process

1. Intro Chat – 60 min with our Talent team
2. Meet the Team – 60 min (challenge, discussion, or deep dive)
3. Final Interview – 30 min culture fit & collaboration round

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Why You’ll Love Working at Launchpad

• 💻 100% remote from anywhere
• 💸 Competitive compensation in USD
• 🧠 Training allowances for upskilling
• 🌍 Work with global teams and top-tier clients
• 🖥 Home-office hardware setup
• 🏖 PTO for recharge and balance
• 🫶 People-first culture built on trust, autonomy, and impact

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