As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Quality Program Lead on this role will be responsible for continuously improving customer quality experience and building close and trustworthy relationships with Welocalize customers. The Quality Program Lead is responsible for the quality strategy for the Squad based on the client requirements. The quality strategy should always be based on the Welocalize Four Principles: Customer Obsession, Relentless Innovation, Winning Together and Commitment to Excellence.
The Quality Program Lead will be responsible for planning new quality initiatives aligned with customer’s and Squad’s objectives. This role is accountable for achieving assigned Quality Objectives and Key Results (OKRs).
The Quality Program Lead will be responsible for partner alignment and partner performance on accounts owned by that squad. Performance includes, but is not limited to, on-time delivery, adherence to all client and project specific requirements, and defect-free deliverables. The role is managing service delivery quality to the client or managing tasks or initiatives. As part of ensuring adequate performance, the Quality Program Lead will monitor customer Objectives & Key Results (OKRs) and take necessary actions to ensure quality and on-time delivery targets are met.