Project Role : Application Developer
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Roles & Responsibilities: - Design, configure, implement and support DHL's CCaaS Platform and Services. - It includes Cloud CCaaS, PBX, IVR, CTI, Dialer, Omni-Channel, Call Recording, SBC and VoIP/SIP Endpoints.responsible for selecting, implementing, and managing a wide array of tools and technologies that comprise the DevOps toolchain. - Mastery of popular DevOps tools such as Jenkins, Git, Docker, Kubernetes, Terraform, and Prometheus. Professional & Technical Skills: - Excellent communication (written and oral) and interpersonal skills. - Must To Have Skills: Proficiency in Cloud Contact Center Implementation. - Experience with cloud-based contact center solutions. - Strong understanding of contact center technologies and best practices. - Knowledge of telephony systems and protocols. - Experience in integrating contact center solutions with CRM systems. - Good To Have Skills: Experience with IVR systems. - Familiarity with speech analytics and sentiment analysis tools. - Knowledge of workforce management and optimization. - Experience with contact center reporting and analytics. - Solid grasp of software development methodologies and best practices. Additional Information: - A 15 years full-time education is required.

15 years full time education

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