Posted:
1/15/2025, 4:00:00 PM
Location(s):
Oklahoma, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
1. Patient Account Management:
o Handle patient inquiries related to billing, payments, and account balances via phone, email, mail or ticketing system.
o Work correspondence from USPS
o Update patient account records with corrected demographic information.
2. Billing Support:
o Generate and send patient statements in a timely manner.
o Assist in resolving issues related to coding errors, missing information, or claim rejections.
3. Payment Processing:
o Process patient payments and set up payment plans as needed.
4. Customer Service:
o Provide exceptional service by addressing escalated patient concerns professionally and empathetically.
o Educate patients on billing procedures, insurance coverage, and payment options.
5. Compliance and Documentation:
o Maintain compliance with HIPAA regulations and other applicable laws.
o Accurately document all interactions and account updates in the RCM system.
________________________________________
Website: https://www.harriscomputer.com/
Headquarter Location: Toronto, Ontario, Canada
Employee Count: 1001-5000
Year Founded: 1976
IPO Status: Private
Industries: Developer Platform ⋅ Enterprise Software ⋅ Software