Are you ready to make an impact in a dynamic and fast-paced environment? At GSK, we are looking for a Collections Junior Front Office Analyst to join our team and contribute to the success of our NAM markets collections process. If you are detail-oriented, proactive, and customer-focused, this might be the role for you!

Job Purpose:
As a Collections Junior Analyst, you will play a key role in ensuring the timely resolution of customer queries, driving collections efficiency, and supporting decision-making through overdue analysis.

Key Responsibilities:

• Handle large volumes of inbound and outbound calls, as well as manage the shared mailbox to address customer queries promptly.
• Liaise with internal teams to resolve customer concerns and follow up on collections activities.
• Execute accounting processes related to collections for NAM markets with precision and efficiency.
• Perform overdue analysis to provide valuable insights and support decision-making.
• Meet qualitative (QA) and quantitative (KPI) targets, including the reduction of overdue accounts and adherence to portfolio follow-up.
• Maintain professionalism and deliver excellent customer service in every interaction.

Role Requirements:

• Bachelor's degree in progress in Accounting, Business Administration, or a related field.
• Minimum 1 year of experience in collections processes within a shared service center environment; experience with Americas countries’ collections is a plus.
• Proficiency in SAP and Excel.
• Strong verbal communication, active listening skills, and ability to multitask effectively.
• Basic accounts receivable analysis skills and understanding of accounting processes.
• Proficiency in MS Office applications and English at B2+ level.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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