Position Title:

Medical Office Coordinator - Oncology Nutrition Services

Department:

SCC Clinic Patient Services

Job Description:

Join our team of outstanding dietitians in this vital, supportive role as a Medical Office Coordinator for Oncology Nutrition Services! This position serves a variety of functions, such as scheduling patient appointments at multiple locations, managing a thriving food pantry, and distributing products as requested by dietitians throughout Stephenson Cancer Center. Candidates with strong organizational skills and the ability to manage physical tasks will excel in this role. If you are looking for an opportunity to serve and make a positive impact daily, we can’t wait to meet you!

Hours: Monday - Friday, 8:00a - 5:00p.

General Description: Provides assistance to a clinic by being the initial contact, maintaining records, acting as a physician liaison, gathering information, providing counseling, managing complaints, developing contracts, maintaining supplies, coordinating surveys, and providing billing assistance. 

Essential Responsibilities:

• Initial Contact.  Serves as the initial contact employee within the clinic for all associated entities.
• Record Maintenance.  Maintains comprehensive patient records and files to ensure proper documentation.
• Physician Liaison.  Serves as a liaison between physicians and patients. 
• Information Gathering.  Gathers medical and other related information from clinic patients.  Analyzes information and refers to designated clinic physician.  Gathers verbal and written feedback from patients, physicians, service providers, etc.
• Counseling.  Provides counseling to patients and family members.  Discusses health care to be provided, who will be providing, etc.  Answers any questions or refers to appropriate personnel.
• Complaint Management.  Manages complaints from all sources including patients, staff, physicians, etc.  Intercedes with physician and initial complaint.  Works in conjunction with Clinic Administrator to address complaints. 
• Contract Development.  Develops contracts with medical professionals providing services to patient to ensure compliance. 
• Supply Maintenance.  Maintains supplies for the clinic by ordering and tracking supplies.
• Survey Coordination.  Coordinates the distribution of monthly patient satisfaction surveys. 
• Billing Assistance.  Provides billing and coding assistance.  Evaluates and codes all invoices for payment.  Stays abreast of all laboratory and insurance requirements. 

General Responsibilities:

• Performs other duties as assigned

Minimum Requirements:

Education: High School Diploma or GED required.

Experience: 0-3 years of experience required.

Licensure/Certifications/Registrations Required:  None required.

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills
• Proficient with the use of Microsoft Office tools

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.