SRE III, Reliability Engineering

India Technology Center

WHO YOU’LL WORK WITH

You will be a part of a team of talented Site Reliability Engineers focused on delivering reliabile and observable software used by millions of athletes* around the world.  You will be a part of the Resilience Engineering organization which includes Reliability Engineering, Live Site Support Engineering, Peak Event Management, Insights & Efficiency Engineering, and Enterprise Systems Engineering.

While a variety of engagement methods exist, SREs are primarily embedded with product delivery teams across Global Technology.  These teams span all of Nike’s most critical digital properties: Nike.com, Nike App, SNKRS, brick & mortar retail, wholesale platforms, and supply chain technologies.

WHO WE ARE LOOKING FOR

The ideal candidate will have a strong software engineering background, a demonstrated ability to influence and partner, and show a passion for learning and mentoring.  This engineer will have a track record of delivering reliable and observable digital experiences through the application of concepts from Site Reliability Engineering, DevOps, and other relevant disciplines.

• Bachelor’s degree in Computer Science, Information Systems, or other relevant subject areas
• 6+ years of professional experience in software engineering

• Deep understanding of how to deliver large scale software with modern reliability and resilience concepts (multi-region, multi-cloud, active/active, canary deploys, synthetic testing, containers, etc.)
• Hands-on experience building, deploying, and operating software using modern cloud-based distributed system techniques and micro-service architecture patterns.  AWS experience preferred

• Ability to build strong relationships with partners/stakeholders and use technical credibility and influence to drive positive outcomes
• Demonstrated experience implementing Service Level Objectives, error budgets, and the associated cultural change
• A history of finding and reducing toil within complex systems and processes

• Experience with modern observability tooling, processes, and mindset – Splunk, SignalFx, New Relic, CatchPoint, etc.  Bonus points for experience with Open Source observability stacks.  Extra bonus points for experience with AI Ops, AI/ML

WHAT YOU’LL WORK ON

As a Site Reliability Engineer, you will be focused on maximum availability, observability, reliability, security, and performance for Nike Digital Experiences. SREs perform deep problem analysis, detect infrastructure or code defects, define, report, and create observability processes for Key Performance Indicators (KPIs), and work with product delivery teams to provide long-term solutions to production issues.

• Partner with leaders in product, engineering, business, and operations to identify and address risks, vulnerabilities, and limits in our end-to-end systems
• As an embedded engineer deliver product roadmaps for key Nike initiatives like Nike.com, Nike App, Retail systems, Wholesale platforms, Supply Chain systems, and more
• Influence systems design decisions and patterns across business-value engineering teams, infrastructure teams, and architecture
• Make the life of on-call engineers safe by delivering deep observability, actionable alerts and runbooks, and iterative Service Level Objectives that truly align with consumer experience
• Identify, curate, implement, and adapt key metrics for end-to-end system health and performance