What You’ll Do  

• Review and analyze business requirements (or uses cases) to create a technical solution residing outside of the normal Information Services production environment. 

• Identify and implement automation tools to eliminate manual processes and improve existing systems.  Utilize technical solutions for the creation of business enabling tools, error handling management and productivity improvements while adhering to technical specifications, industry developmental standards and service level agreements (SLA’s). 

• Independently test and debug code; participate in the testing of other Business Solutions Developers’ projects as needed. 

• Act as departmental business coordinator on small to medium and/or moderately complex  projects: 

• Provide consultative support to team members or business partners across business areas. Effectively interview business partners with a focus on fact finding and discovery to ascertain requirements, document as is and to be process and develop metrics and success criteria. 

• Document and track project plan for work deliverables. 

• Work with business partner to ensure project moves forward according to plan 

• Effectively communicate development and production issues to the project team and/or the manager in a timely manner. 

• Develop and manage implementation plans with Business area 

• Create training materials, support documentation, including user guides and train end users in the use of tools.    

• Post Implementation; provide support during warranty period, problem resolution including root cause analysis and tool performance trending to ensure efficiency for day-to-day business use.  Provide system administration and coordination oversight as needed. 

• Communicate actions, business impacts and expected results in a meaningful format and at the appropriate level. 

What You Bring   

• Bachelor's degree or advanced degree (where required) 

• 3+ years of experience in related field. 

• In lieu of degree, 5+ years of experience in related field. 

Bonus Points  

• Familiarity with SAS PROC SQL, Tableau, and VBA for data analysis, reporting, and process automation. 

• Experience in Health Insurance or Healthcare related field is a plus 

• Strong collaboration, communication, and interpersonal skills. 

What You’ll Get  

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community   

• Work-life balance, flexibility, and the autonomy to do great work    

• Medical, dental, and vision coverage along with numerous health and wellness programs    

• Parental leave and support plus adoption and surrogacy assistance    

• Career development programs and tuition reimbursement for continued education    

• 401k match including an annual company contribution    

• Learn more    

Where You’ll Work 

Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused. 

In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter. 

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process. 

#LI-Hybrid