Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
The SOACC Research and Event Monitoring (REM) team monitors, tracks, and reports on intelligence and media sources on an ongoing basis for events of significance, loosely defined as events that have the potential to, or are already impacting Bank of America facilities, operations, or employees. The team will use the information gathered and notify stakeholders/additional lines of business via intelligence crisis reporting to ensure proper awareness and/or appropriate response actions are taken.

Responsibilities:

• Manage the day-to-day operations of the REM 2nd Shift Research and Event Monitoring specialists
• Produce and distribute intelligence crisis reporting for incidents that are or could impact Bank of America employees, operations, or assets.
• Quickly verify real-time incidents and be able to write a concise and accurate intelligence report that would be distributed to senior leadership and key response stakeholders within short deadlines.
• Directly monitors and initially reports on incidents that fall within the defined parameters.
• Work closely with Regional Intelligence Analysts for additional gathering, vetting, and review of information.
• Researches, collects, and reports on security intelligence for an identified geography or topic under direct management, team lead supervision, or senior Intelligence Analyst.
• Supports Corporate Security, Executive Protection, and Intelligence and Analysis teams with routine/ad-hoc requests as directed.

Skills:

• Active Listening
• Adaptability
• Attention to Detail
• Data and Trend Analysis
• Threat Analysis
• Business Case Analysis
• Critical Thinking
• Prioritization
• Research
• Written Communications
• Crisis Management
• Customer Experience Improvement
• Customer Service Management
• Reporting

Required Qualifications:

• Strong interpersonal and communication skills (written and verbal).
• OSINT research skills and familiarity with social media networking tools.
• Perceptive, strong attention to detail, and ability to adhere to deadlines during crisis events.
• Proven ability to operate effectively in high-pressure and time-sensitive environments.
• Professional demeanor, demonstrated team player, and positive attitude.
• Ability to manage multiple competing tasks and prioritize accordingly.
• Must be able to work 2nd shift hours (2:30pm – 11:00pm) and flexible schedule as required.

Desired Qualifications:

• Bachelor's Degree or concentration in a relevant field (such as Intelligence Studies or Analysis, Homeland Security, Criminal Justice, International Relations, Journalism, etc.)
• Two years in a related profession (example: prior Military or Law Enforcement, Federal or Private Sector Intelligence, Corporate Security, Crisis Response Communications, etc.)
• Management experience

Shift:

2nd shift (United States of America)

Hours Per Week: 

40