Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Software License Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Key Responsibilities: - 1. Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets. 2. Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales. 3. Drive progress of SAM engagements resolution of compliance issues 4. Deliver information to Customers on best licensing practices to enhance knowledge and understanding. Technical Experience: - • Competent on upto 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) • Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM • In-depth knowledge of publisher contracts and use rights. • Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions) • Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade. • Understanding discovery Fundamentals: - Overview of ServiceNow Discovery for software applications - Discovery model normalization • Experienced on drafting Software Asset Management policies & Procedures. Certification: Certified Software Asset Manager (CSAM) Professional Attributes: - 1. Excellent communication skills verbal written. 2. Advanced analytical skills using Excel or other software tools. 3. Strong project management and delegation skills, meeting and enforcing deadlines. Educational Qualification: - Graduate with 15 years of education Additional Information: - Flexible shift timing

15 years full time education

About Accenture

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.